Product Delivery Manager
About The Position
Product Delivery Manager at Atreo Overview Atreo, a revolutionary SaaS RTSM company, is committed to modernizing and simplifying the Clinical Trials process through our revolutionary RTSM technology. Our mission is to build scalable and trusted RTSM solutions that redefine agility, predictability, and quality—so teams spend less time on process and more on patient progress, offering numerous advantages and efficiencies to both clients and internal team members. As a Product Delivery Manager, your focus will be on designing, configuring, validating, and delivering RTSM solutions that support the successful execution of clinical trials. You will serve as the primary delivery lead for assigned studies, partnering closely with Sponsors, CROs, and internal cross-functional teams to translate study protocols into scalable, high-quality RTSM solutions. As a trusted client partner, you will guide study teams through protocol design, system configuration, validation, deployment, and ongoing study maintenance while ensuring projects are delivered on time, within scope, and in accordance with Atreo's quality standards. About the Job System Implementation: Lead implementation of client RTSM applications throughout the Software Development Life Cycle (SDLC) Serve as the primary Product Delivery lead for assigned clinical studies from protocol review through Production deployment Analyze clinical protocols and translate study requirements into functional RTSM designs Design study workflows including randomization strategies, visit schedules, dispensing logic, inventory management, country strategies, notification workflows, and system behavior Configure and validate studies within Atreo Studio while ensuring consistency with implementation standards and best practices Develop Functional Specifications, Configuration Specifications, and supporting implementation documentation Coordinate implementation activities across Product Development, Quality Control, Project Management, Customer Success, and Engineering Lead study risk assessments and recommend mitigation strategies Own User Acceptance Testing (UAT) preparation and support Sponsor UAT activities Coordinate Production deployments and ensure study readiness before Go Live Lead third-party integrations including EDC, CTMS, ePRO, laboratories, couriers, depots, and other connected systems Support change management throughout the study lifecycle Investigate production issues and coordinate timely resolution Maintain accurate, complete, and audit-ready study documentation Client Partnership: Serve as the primary Product Delivery contact for assigned Sponsors and CROs Lead protocol review meetings, study design workshops, and implementation discussions Develop trusted relationships with Sponsors and clinical study teams Translate complex clinical protocols into practical RTSM solutions Communicate project status, risks, and recommendations to stakeholders Facilitate design decisions and provide RTSM best practice guidance Partner with Project Management to achieve study milestones and deliverables Support long-term customer success throughout the study lifecycle
Requirements
- Bachelor's degree in Life Sciences, Clinical Research, Computer Science, Information Systems, Engineering, or related discipline, or equivalent experience
- 5+ years of experience in RTSM, IRT, clinical technology, clinical operations, clinical supply management, or related life sciences
- Demonstrated experience independently delivering RTSM or comparable clinical technology implementations
- Strong understanding of randomized clinical trial design and execution
- Experience designing randomization strategies and clinical supply workflows
- Experience interpreting complex protocols and translating business requirements into technical solutions
- Experience supporting global clinical studies is preferred
- Knowledge of GCP, ICH Guidelines, 21 CFR Part 11, and applicable regulatory requirements
- Experience working directly with Sponsors, CROs, and cross-functional technical teams
- Strong analytical, organizational, and problem-solving skills
- Ability to manage multiple concurrent studies while maintaining quality
- Exceptional verbal, written, and presentation communication skills
- Strong client relationship management and stakeholder engagement skills
- Excellent planning, organization, and time management abilities
- Ability to manage competing priorities within aggressive timelines.
- Strong analytical and critical thinking skills.
- Ability to facilitate discussions with technical and non-technical audiences.
- Commitment to operational excellence and continuous improvement.
- Ability to work independently with minimal supervision.
- Proficiency with Microsoft Office and business collaboration tools.
Nice To Haves
- Experience supporting global clinical studies is preferred
Responsibilities
- Lead implementation of client RTSM applications throughout the Software Development Life Cycle (SDLC)
- Serve as the primary Product Delivery lead for assigned clinical studies from protocol review through Production deployment
- Analyze clinical protocols and translate study requirements into functional RTSM designs
- Design study workflows including randomization strategies, visit schedules, dispensing logic, inventory management, country strategies, notification workflows, and system behavior
- Configure and validate studies within Atreo Studio while ensuring consistency with implementation standards and best practices
- Develop Functional Specifications, Configuration Specifications, and supporting implementation documentation
- Coordinate implementation activities across Product Development, Quality Control, Project Management, Customer Success, and Engineering
- Lead study risk assessments and recommend mitigation strategies
- Own User Acceptance Testing (UAT) preparation and support Sponsor UAT activities
- Coordinate Production deployments and ensure study readiness before Go Live
- Lead third-party integrations including EDC, CTMS, ePRO, laboratories, couriers, depots, and other connected systems
- Support change management throughout the study lifecycle
- Investigate production issues and coordinate timely resolution
- Maintain accurate, complete, and audit-ready study documentation
- Serve as the primary Product Delivery contact for assigned Sponsors and CROs
- Lead protocol review meetings, study design workshops, and implementation discussions
- Develop trusted relationships with Sponsors and clinical study teams
- Translate complex clinical protocols into practical RTSM solutions
- Communicate project status, risks, and recommendations to stakeholders
- Facilitate design decisions and provide RTSM best practice guidance
- Partner with Project Management to achieve study milestones and deliverables
- Support long-term customer success throughout the study lifecycle
Benefits
- The base salary range for this position is $100,000 to $140,000, depending on experience, skills, geographic location, and other job-related factors
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
