Product Delivery Manager - Loan Accounting Structured

JPMorgan Chase & Co. • Jacksonville, FL

1d

About The Position

As a Vice President, Product Manager in Wholesale Lending Services, you will drive end-to-end delivery across a highly integrated, mission-critical loan servicing platform. You will partner with Business stakeholders, Operations, Technology, and risk and control partners to deliver well-controlled outcomes and enhance how products are delivered to customers. The role uses data and operational insights to improve delivery performance, manage dependencies and risks, support adoption and readiness, and responsibly apply approved artificial intelligence and automation capabilities to streamline execution and decision-making.

You will lead delivery processes from intake through release and product operationalization, manage timelines, resources, and stakeholder relationships, and ensure change activities adhere to the firm’s risk, controls, compliance, and regulatory requirements. You will also use metrics and structured problem-solving to identify improvement opportunities, promote consistent practices across Operations, communicate with senior stakeholders, and strengthen team delivery capabilities through mentoring and delegation.

Requirements

• At least 5 years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record implementing continuous improvement processes.
• Experience in product- or platform-wide release management, including deployment processes and strategies.
• Strong analytical and problem-solving skills, data literacy, and ability to translate metrics into actionable recommendations.
• Ability to manage complex dependencies, risks, and competing priorities while maintaining disciplined execution in a controlled environment.
• Strong communication and stakeholder management skills, including influencing across functions and levels and providing executive-level updates; experience resolving conflict through alignment, partnership, and negotiation.
• Experience partnering across Business stakeholders, Operations, Technology, and risk and control functions to deliver outcomes in a regulated environment.
• Strong technology proficiency and ability to use digital tools to analyze information, communicate, and execute deliverables.
• Comfort operating in ambiguity, breaking down complex and undefined problems, and driving practical solutions.
• Direct experience in syndicated loan servicing and/or with the Loan IQ lending platform.

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Experience supporting highly integrated platforms with real-time and batch interfaces, operational workflows, controls, and regulatory requirements.
• Familiarity with automation, artificial intelligence-enabled productivity tools, and reporting dashboards used to improve delivery execution and operational performance.
• Ability to apply strategic and systems-level thinking to evaluate delivery impacts across business processes, technology platforms, and customer experience.
• Demonstrated learning agility, including quickly ramping up on new domains, tools, or technologies and applying them to deliver measurable outcomes.
• Proven track record of translating evolving artificial intelligence capabilities into practical workflows using sound judgment, strong data literacy, and appropriate controls.

Responsibilities

• Lead end-to-end product delivery processes, including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and product performance reporting; identify opportunities to improve efficiency and functional coordination.
• Lead change management activities across functional partners and ensure adherence to firm risk, controls, compliance, and regulatory requirements.
• Manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
• Partner with Business stakeholders, Operations, Technology, and risk and control partners to translate customer, operational, and platform needs into delivery plans aligned with strategic priorities.
• Manage vendor relationships as applicable, including delivery timelines, dependencies, operational readiness, and service outcomes.
• Use data analytics, product metrics, and operational insights to identify trends, measure delivery performance, assess risks, and recommend improvements to product outcomes and customer experience.
• Apply structured problem-solving to evaluate complex delivery challenges, synthesize stakeholder input, and drive practical, well-controlled solutions.
• Promote process consistency by partnering across Operations teams to implement standardized best practices as processes and technologies evolve.
• Provide senior stakeholders with regular updates on progress, risks, required decisions, and delivery performance, and facilitate timely resolution of issues and conflicts.
• Explore and apply approved artificial intelligence and automation capabilities to streamline workflows, accelerate analysis, improve decision-making, and share learnings to build team fluency.
• Build an inclusive culture of continuous learning by mentoring others, delegating effectively, and strengthening the team’s delivery and execution capabilities.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed