Product Delivery Manager - Loan Accounting Structured

JPMorganChase•Newark, NJ

17h

About The Position

As a Product Delivery Manager in Wholesale Lending Services, you will enhance and optimize how products are delivered to customers by creating solutions and efficiencies that support successful, organized implementations. In this Vice President, Product Manager role, you will drive end-to-end delivery across a highly integrated, mission-critical loan servicing platform, partnering with Business stakeholders, Operations, Technology, and risk and control partners to deliver well-controlled outcomes. You will use data and operational insights to improve delivery performance, manage dependencies and risks, support adoption and readiness, and responsibly apply approved artificial intelligence and automation capabilities to streamline execution and decision-making.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
Demonstrated ability to execute operational management and change readiness activities.
Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
Experience in product- or platform-wide release management, including deployment processes and strategies.
Strong analytical and problem-solving skills, including data literacy and the ability to translate metrics into actionable recommendations.
Proven ability to manage complex dependencies, risks, and competing priorities while maintaining disciplined execution in a controlled environment.
Strong communication and stakeholder management skills, including the ability to influence across functions and levels and provide clear executive-level updates.
Experience resolving conflict by facilitating alignment and balanced outcomes through partnership and negotiation.
Experience partnering effectively across Business stakeholders, Operations, Technology, and risk and control functions to deliver outcomes in a regulated environment.
Strong technology proficiency and ability to use digital tools to analyze information, communicate effectively, and execute deliverables.
Comfort operating in ambiguity, breaking down complex and undefined problems, and driving toward practical solutions.

Nice To Haves

Direct experience in syndicated loan servicing and/or with the Loan IQ lending platform.
Proficient knowledge of the product development life cycle, design, and data analytics.
Experience supporting highly integrated platforms with real-time and batch interfaces, operational workflows, controls, and regulatory requirements.
Familiarity with automation, artificial intelligence-enabled productivity tools, and reporting dashboards used to improve delivery execution and operational performance.
Ability to apply strategic and systems-level thinking to evaluate delivery impacts across business processes, technology platforms, and customer experience.
Demonstrated learning agility, including quickly ramping up on new domains, tools, or technologies and applying them to deliver measurable outcomes.
Proven track record of translating evolving artificial intelligence capabilities into practical workflows using sound judgment, strong data literacy, and appropriate controls.

Responsibilities

Lead end-to-end product delivery processes, including intake, dependency management, release management, product operationalization, delivery feasibility decisions, and product performance reporting; escalate opportunities to improve efficiency and functional coordination.
Lead change management activities across functional partners and ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements.
Manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
Partner with Business stakeholders, Operations, Technology, and risk and control partners to translate customer, operational, and platform needs into delivery plans aligned with strategic priorities.
Manage vendor relationships as applicable, including alignment on delivery timelines, dependencies, operational readiness, and service outcomes.
Use data analytics, product metrics, and operational insights to identify trends, measure delivery performance, assess risks, and recommend improvements to product outcomes and customer experience.
Evaluate complex delivery challenges, synthesize stakeholder input, and drive practical, well-controlled solutions.
Promote process consistency by partnering across Operations teams to implement standardized best practices as processes and technologies evolve.
Provide senior stakeholders with regular updates on progress, risks, decisions needed, and delivery performance; facilitate timely resolution of issues and conflicts.
Explore and apply approved artificial intelligence and automation capabilities to streamline workflows, accelerate analysis, and improve decision-making, and share learnings to raise team fluency.
Build an inclusive culture of continuous learning by mentoring others, delegating effectively, and strengthening delivery and execution capabilities across the team.