Product Delivery Manager, Self-Service Enablement

JPMorgan Chase & Co.•New York, NY

20h•$97,850 - $197,000

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Self-Service Enablement, you will orchestrate delivery across multiple application teams and platform components. You will enable consistent execution through strong operating processes, transparent reporting, and proactive risk/dependency management—ensuring initiatives meet firm standards for controls, resiliency, and compliance.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Demonstrated ability to manage complex, cross-team dependencies and drive execution across matrixed stakeholders
Experience building and running operational processes, executive-ready reporting, and delivery dashboards
Strong understanding of software delivery and release management, including deployment strategies and platform/component versioning considerations
Proven ability to drive continuous improvement across planning and delivery ceremonies and improve process efficiency

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Experience managing modernization and adoption programs (e.g., cloud transformation, framework migrations, engineering productivity tooling)
Working knowledge of SDLC, Agile at scale constructs (e.g., scrum of scrums), and technology risk/resiliency concepts (e.g., DR testing, isolation patterns)
Familiarity with platform ecosystems and components such as AWS, Cassandra, and Kafka, and how version/compliance requirements impact delivery

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Own end-to-end technology program execution including intake, prioritization, dependency management and milestone tracking across multiple application teams and shared platforms
Partner with Product and Application Owners to prioritize, track, and advance technology lifecycle and compliance work including framework updates and platform/component version compliance
Lead end-to-end Release Management including planning and execution across multiple application teams and shared platforms, coordinating change control, release readiness, cutover activities, and post-release validation
Coordinate stakeholders and resourcing to ensure teams have what they need to deliver
Drive program governance and reporting in partnership with APG leads, including efficient reporting, updates, and dashboards
Represent the product on centralized, matrixed initiatives (e.g. large-scale migrations and decommissioning) to ensure application teams remain on track and receive appropriate support
Identify and remove blockers by coordinating resource needs, surfacing risks early, and escalating decisions to the right forums to maintain delivery momentum
Ensure adherence to the firm’s risk, controls, compliance, and regulatory requirements and help coordinate change management activities across functional partners