Product Delivery Manager - Claims and Disputes

JPMorgan Chase & Co.•Wilmington, DE

11h

About The Position

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development. As a Product Delivery Manager within Claims and Disputes, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy.

Requirements

+5 years of experience (or equivalent expertise) in product delivery, program management, or relevant domain areas.
Proven ability to lead and manage complex programs or projects, delivering results across business units and collaborating with high-performing teams.
Demonstrated expertise in product/platform-wide release management, deployment strategies, and operational management, including change readiness.
Strong understanding of Agile and hybrid methodologies, product development life cycle, and firmwide risk, controls, and business processes.
Advanced technical acumen, data analytics proficiency, and computer literacy, with the ability to interpret models, synthesize insights, and drive strategic decision-making.
Excellent written and verbal communication skills, with a strong leadership presence and the ability to present complex information to senior leadership and executive audiences.
Skilled in stakeholder management, relationship building, and conflict resolution, fostering teamwork and collaboration across diverse groups.
Ability to synthesize and simplify complex information for effective communication, ensuring senior leadership engagement with relevant topics and reporting.
Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment.

Nice To Haves

BS/BA degree or equivalent experience
Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
Mentor team members to support their professional growth and enhance project management capabilities.
Experience working with global teams across multiple time zones.

Responsibilities

Lead the transformation of strategic plans into impactful programs and projects, driving results across multiple business units.
Oversee end-to-end product delivery processes, including intake, dependency management, release management, operationalization, delivery feasibility, and performance reporting, while escalating opportunities to improve efficiencies and coordination.
Manage execution of product roadmaps to align with budgets and benefits, partnering with Product Owners and technical teams to deliver initiatives.
Utilize data analytics to monitor progress, inform decisions, and adjust plans to ensure successful delivery of initiatives.
Build strong relationships with cross-functional, product, and technical stakeholders, setting clear expectations and communicating effectively.
Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks.
Effectively manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners.
Proactively identify, manage, and resolve issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners.
Ensure project deliverables meet quality standards, success metrics, and comply with organizational policies, risk, controls, compliance, and regulatory requirements.