Product Delivery Lead

Tommy's•Holland, MI

10d•Hybrid

About The Position

Tommy Car Wash is seeking a versatile and collaborative Product Delivery Lead to help guide the planning and execution of our customer-facing digital products including our mobile app, website, and related web applications. This hybrid role blends elements of product ownership and agile delivery, focusing on translating stakeholder input into actionable plans and ensuring efficient, high-quality execution. As a key liaison between teams such as Marketing, Operations, UI/UX, Software Development, and Executive Leadership, you’ll help shape priorities, organize work, and facilitate transparent, cross-functional collaboration. You’ll support agile ceremonies, manage the product backlog, and ensure that features whether driven by user needs, technical improvements, or strategic goals are delivered with clarity, speed, and impact.

Requirements

Bachelors in a Computer Science, Business Administration, Product Management, or related field
3+ years of experience as a Product Owner, Scrum Master, or hybrid role within a software development team.
Demonstrated experience leading customer-facing product initiatives (e.g., mobile apps, websites, portals).
Strong understanding of Agile methodologies, particularly Scrum.
Exceptional communication and interpersonal skills, with a track record of successful cross-department collaboration.
Experience managing stakeholder expectations at multiple levels, including executive leadership.

Nice To Haves

Certified Scrum Master (CSM) or Certified Product Owner (CSPO) preferred.
Background in SaaS or consumer digital product development preferred.
Experience with product analytics, A/B testing, or user feedback loops preferred.

Responsibilities

Shape and communicate a clear product vision, strategy, and roadmap for the mobile app, website, and related web applications.
Work collaboratively with the UI/UX team to generate and validate user interface designs well in advance of development cycles, ensuring the development team is set up for efficient and focused execution.
Maintain and prioritize the product backlog to balance new feature delivery with ongoing needs related to performance, scalability, security, stability, and technical debt.
Facilitate and lead agile ceremonies including sprint planning, standups, and reviews while promoting continuous improvement and agile best practices within the team.
Remove blockers to deliver progress and serve as a liaison between the development team and external stakeholders to ensure alignment and reduce disruptions.
Collaborate with the VP of Technology, executive leadership, and cross-functional teams—including Marketing, Operations, Support, Development, UI/UX, and onsite guest experience, to shape priorities and translate input into clear, actionable product features and user stories.
Foster a transparent and high-performing team culture grounded in customer-centric thinking, data-informed decision-making, and continuous delivery.
Monitor progress using metrics such as sprint velocity, team throughput, and release frequency to guide delivery and keep stakeholders informed.
Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Benefits

Base pay and eligibility for annual profit-sharing bonus
Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
Dependent Care FSA with on-site Daycare options
401k match and complimentary financial planning services
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Growing nationwide brand / presence