Product Coordinator

kW Engineering•Salt Lake City, UT

About The Position

We are seeking a Product Coordinator to support the development, launch, and ongoing success of kW Engineering's software products. Reporting to Executive Leadership, this role supports the development of software products by coordinating technical, business, and customer-focused activities that contribute to long-term product success. Working closely with executive leadership, software development, deployment, engineering, and customer teams, the Product Coordinator supports product planning and coordinates customer feedback, product priorities, demonstrations, and pilot programs. They help keep product initiatives organized while supporting the successful delivery and continued growth of kW Engineering's software products.

Requirements

Bachelor's degree in Business Administration or a related field preferred, or equivalent relevant experience.
Three or more years of experience in product coordination, program coordination, software implementation, business support, or a related role.
Strong organizational and time management skills with excellent attention to detail.
Ability to build effective working relationships and collaborate across technical, business, and customer-facing teams.
Excellent written, verbal, and interpersonal communication skills.
Ability to manage multiple priorities and meet deadlines in a collaborative environment.
Proficiency with Microsoft Office Suite.
Ability to learn new software, systems, and technologies quickly.

Nice To Haves

Experience supporting enterprise software, SaaS products, software implementations, or technology organizations is preferred.
Experience using Asana, Jira, Salesforce, Microsoft 365, or similar collaboration and business management platforms.
Experience preparing reports, presentations, dashboards, and business documentation.
Experience supporting budgeting, invoicing, financial reporting, or similar business processes.
Experience supporting software products or technology organizations is preferred.

Responsibilities

Support the development, launch, and ongoing enhancement of kW Engineering's software products.
Facilitate communication and collaboration between executive leadership, software development, deployment, engineering, and customer teams.
Contribute to product planning activities by coordinating efforts that support product priorities and long-term business objectives.
Coordinate customer feedback, enhancement requests, and product backlog information to support future product enhancements.
Coordinate product meetings, action items, and communication across teams to help keep product initiatives moving forward.
Facilitate customer demonstrations, pilot programs, and customer engagement activities.
Identify opportunities to improve product coordination, documentation, and business processes as the product and customer base continue to grow.
Coordinate customer onboarding, implementation activities, and pilot projects by working closely with customers and cross-functional teams.
Maintain tracking for product opportunities, demonstrations, pilot programs, and customer follow-up activities.
Support customer onboarding, external access provisioning, legal review processes, and contract documentation workflows.
Maintain product documentation, customer-facing materials, sales collateral, and other product resources to ensure information remains accurate and current.
Prepare dashboards, reports, presentations, meeting agendas, and status updates for leadership and cross-functional teams.
Support product budget tracking, invoicing, financial reporting, and forecasting activities.
Coordinate vendor purchase orders, contracts, and related documentation.
Maintain organized product records while handling confidential customer, financial, product, and business information.
Perform other related duties as assigned.