Product Coordinator - Co-Op

Keenfinity•Fairport, NY

1d•Onsite

About The Position

The Product Technical Solutions Function delivers best in class training development and delivery of technical support training programs (onboarding and ongoing). The Training Content Coordinator Co-op will partner with the Director of Technical Solutions to assist in the assessment, design and development of training for both internal and external customers.

Requirements

Pursuing bachelor’s in business administration, Management or Instructional Design with focus on optimization and AI adoption strategies.
Pursuing a degree in Information Systems / Technology Management is acceptable with course work related to bridging business with technological advances.
GPA of 3.0 or above is preferred.
Experience with AI and other advanced technology is required.
Must have an innovative mind-set.
Strong interpersonal and communication skills as well as advanced analytical and problem-solving skills, and a proven ability to multitask and work effectively required.
Indefinite U.S. work authorized individuals only.
Future sponsorship for work authorization is not available.

Nice To Haves

Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint) preferred.

Responsibilities

Partner with the Director of Technical Solutions to evaluate and assess training capabilities across intrusion products, systems and tools.
Evaluate AI tools within the production environment to ensure performance, reliability, and effectiveness.
Develop AI-assisted learning modules using generative AI tools.
Implement AI-driven knowledge bases and chatbot training simulations; use analytics to personalize learning pathways.
Leverage AI tools to automate assessments and performance tracking.
Assist in the design and delivery of technical support training programs in all available forms; virtual, and instructor led.
Support initiatives that empower technicians and help them promote their own brand to customers.
Support marketing and AI training innovations that drive the evolution of a best-in-class training model for both internal and external use.
Provide comprehensive support across telecommunications and platform management, including learning product management responsibilities.
Develop interactive courses using LMS and authoring tools (e.g., Articulate, Captivate, or similar).
Create video tutorials, microlearning modules, and simulation-based training.
Maintain and update knowledge base documentation.
Design assessments, quizzes, and certification programs.