Product Content Specialist

Staples Inc. • Framingham, MA

16h • $55,000 - $75,000

About The Position

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

Requirements

• Exceptional attention to detail and accuracy.
• Strong organizational, communication, and collaboration skills.
• Analytical mindset and problem-solving ability.
• Customer-focused approach and continuous improvement mindset.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 0–2 years of experience in content development, merchandising, ecommerce, marketing, or related field.
• Advanced proficiency with Microsoft Office, especially Excel.
• Strong written communication, organization, and analytical skills.

Nice To Haves

• 1–3 years of experience in ecommerce, digital content, or online merchandising.
• Experience with CMS platforms and AI tools such as Copilot or ChatGPT.
• Knowledge of SEO, taxonomy, attribution, and content governance.
• Experience using analytics and reporting tools.

Responsibilities

• Create, maintain, and optimize online product content including descriptions, specifications, attributes, keywords, images, and related product information.
• Support product launches, promotions, and merchandising initiatives through timely content updates.
• Partner with Merchandising, Marketing, Digital, SEO, vendors, and content providers.
• Maintain product taxonomy, hierarchy structures, attributes, and cross-sell opportunities.
• Conduct content quality assurance reviews and resolve content issues.
• Analyze content performance and customer engagement metrics.
• Generate reports and support process documentation.
• Serve as a content resource for assigned product categories.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and 7 paid holidays.
• Online and Retail Discounts
• 401(k) company match
• Physical and Mental Health wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level