Product Content Manager

Berkeley Research Group • Washington DC, DC

1d • $95,000 - $135,000

About The Position

We do Consulting Differently HAP Tech, a subgroup of BRG’s Healthcare Analytics practice (HAP), is one of the firm’s largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we continue to grow! HAP Tech supports and advises pharmaceutical manufacturers on how to navigate the challenges and complexities of the 340B program as well as other areas of the healthcare ecosystem. Our team is the established market leader in data and technology solutions for 340B-related issues and we support an impressive client base which includes the largest pharmaceutical manufacturers in the US as well as early-stage biotech companies. Beyond our syndicated solutions, we also integrate and synthesize data to deliver unparalleled analytics and insights into various aspects of the 340B program and the pharmaceutical supply chain. The Product Content Manager oversees developing, distributing, and strategically creating product content, and support content for our clients. As a Product Content Manager you will research, write, and prepare a variety of technical user documentation and media, collaborate with subject matter experts (Product Support, Engineering, Product Management) during the design phase to gain an understanding of the content and/or process in the documentation.

Requirements

• BS degree in communications, marketing, journalism, or a related field.
• Minimum five years of work in a customer-facing role, preferably in the healthcare industry, creating and presenting end-user documentation.
• Experience with various development, authoring, and content management tools (Adobe or video editing software, preferably Premier Pro).
• Excellent writing skills to product user facing content and client facing content.
• Demonstrate the ability to story tell through writing or reporting.
• Proficient in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
• Experience managing a Knowledge Base and handling large-scale Knowledge projects, including organization and delivery.
• Eager to learn and research new healthcare content.
• Excellent interpersonal and written communication skills.
• Must be resourceful, adapt to new situations, and work in a fast-paced, rapidly changing environment.
• Desire to work within a team environment.
• Candidate must be able to submit verification of their legal right to work in the U.S., without company sponsorship.

Responsibilities

• Develop and execute a comprehensive content strategy aligned with product goals and customer needs.
• Define content requirements and collaborate with cross-functional teams to ensure alignment.
• Own the content strategy and development process, develop and execute the strategy for product content, including ideation and content requirements.
• Oversees the creation of product descriptions, marketing materials, and other assets.
• Translate complex product concepts into digestible reports and narratives.
• Engage with 340B covered entities to determine product content and training needs.
• Create, edit, and proofread product documentation, ensuring regular delivery of new and updated documentation.
• Conduct technical reviews of documentation to ensure accuracy.
• Collaborate with the product team to develop content plans and calendars.
• Build and maintain strong partnership with identified stakeholders to ensure continuous improvement for 340B documentation and processes.
• Assist the software development team in Quality Assurance and User Acceptance Testing by helping identify technical issues and reporting software bugs to internal and external audiences.
• Compile and publish regular reports on content usage, system performance, and other metrics for larger consumption across internal and external audiences.
• Present content strategies and reports to stakeholders and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees