Content Designer, Product Design

Capital One • McLean, NY

3d • $109,000 - $135,700

About The Position

Content Designer, Product Design We’re currently seeking a content designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a content designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems. Here are some of the expected competencies for this role: Content Design Expertise: Leverage strong writing and understanding of user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows Human-Centered: Use data, research insights and creative problem-solving to support customer-centered design decisions across projects Business-Focused: Understand your product, processes and partner goals to recognize and bridge gaps between customer-centered solutions and business needs Problem-Solving: Work with your team and partners to gather feedback, understand the tech and data capabilities and emerging technologies in order to inform your work and navigate technical limitations Collaboration: Build relationships with cross-functional partners and continuously identify opportunities to collaborate, incorporating diverse perspectives to elevate project work and build trust Communication: Present work to diverse audiences using a human-centered approach, incorporating meaningful evidence and effectively articulating decisions The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.

Requirements

• At least 2 years of experience in content design, content strategy, or UX writing
• At least 2 years of experience working with and contributing to an established design system

Nice To Haves

• Proficiency in design and prototyping tools such as Figma
• Experience collaborating with product, tech and business partners
• Experience working in heavily regulated, data heavy problem spaces

Responsibilities

• Leverage strong writing and understanding of user experience design skills to craft compelling, accurate and accessible digital content experiences
• Use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows
• Use data, research insights and creative problem-solving to support customer-centered design decisions across projects
• Understand your product, processes and partner goals to recognize and bridge gaps between customer-centered solutions and business needs
• Work with your team and partners to gather feedback, understand the tech and data capabilities and emerging technologies in order to inform your work and navigate technical limitations
• Build relationships with cross-functional partners and continuously identify opportunities to collaborate, incorporating diverse perspectives to elevate project work and build trust
• Present work to diverse audiences using a human-centered approach, incorporating meaningful evidence and effectively articulating decisions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees