Product Concierge
About The Position
Mercedes-Benz of Myrtle Beach is seeking an energetic, tech-savvy, and customer-focused Product Concierge to join our growing team. This is an exciting opportunity for someone passionate about luxury vehicles, technology, and delivering an exceptional customer experience. As a Mercedes-Benz Product Concierge, you will play a key role in creating memorable delivery experiences, educating customers on vehicle technology, and helping clients fully enjoy everything their Mercedes-Benz has to offer. This is more than just a job—it’s the beginning of a career path within the automotive industry. We are committed to investing in your professional development, ongoing education, and long-term growth within our organization.
Requirements
- Valid driver’s license with a clean driving record
- Ability to work flexible schedules, including some weekends
Nice To Haves
- Passion for luxury vehicles, technology, and customer experience
- Strong communication and interpersonal skills
- Positive, outgoing, and professional personality
- Ability to explain technology in a simple and engaging way
- Strong organizational and multitasking abilities
- Team-oriented mindset with a willingness to learn and grow
- Professional appearance and customer-first attitude
- Hospitality background
- Luxury retail background
- Customer service background
- Technology support background
- Brand ambassador roles
- Automotive enthusiasts
- Recent graduates looking to begin a professional career
Responsibilities
- Welcome customers and create an exceptional first impression
- Conduct personalized vehicle delivery experiences for sold clients
- Schedule and complete encore delivery appointments to reinforce vehicle features and technology
- Build strong customer relationships through professionalism, enthusiasm, and attention to detail
- Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms
- Demonstrate vehicle technology and advanced features in an easy-to-understand way
- Assist customers with vehicle personalization, settings, and connectivity features
- Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms
- Help answer customer questions related to vehicle systems and technology
- Troubleshoot basic connectivity and technology concerns
- Collaborate with sales and service teams to ensure customer satisfaction
- Participate in ongoing Mercedes-Benz training, workshops, and education courses
- Create a positive and informative ownership experience for every customer
- Assist with showroom presentation and vehicle merchandising
- Help maintain organized and presentation-ready inventory
- Support dealership events and customer engagement initiatives
Benefits
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Employee discounts on vehicles, parts & service
- Professional development and manufacturer training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
