Product Compliance Project Manager

Caesars Entertainment•Las Vegas, NV

About The Position

The Product Compliance Project Manager leads project management for the Product Compliance organization, coordinating with Product Technology development teams, Regulatory Compliance, and Operations to deliver projects of varying size and complexity and obtain product approvals. The role guides and mentors teams in self-organization, helps remove impediments, and works to maintain optimal team performance against benchmarks, agreed metrics, KPIs, and scorecards. The position supports the rollout of Caesars Digital technology into new North American markets where iGaming, digital sports betting, and retail sports betting are legal. It develops repeatable, scalable submission and approval processes; builds and maintains project plans across workstreams; and coordinates with independent test labs to secure timely product certifications. The role is hands-on, working with development teams to solve problems, manage risks and escalations, improve agile practices, and keep stakeholders informed about project status and issues.

Requirements

Two to four years of experience in project delivery as a Program Manager, Project Manager, or equivalent.
Detailed knowledge of Product or IT delivery processes and approaches used across the market.
Strong customer focus, including recognizing internal and external customers, establishing effective relationships, and understanding customer needs.
Experience in process management and process improvement, specifically within an agile Product organization.
Experience working with Jira and Confluence.
Professional management skills, including communication, networking, and influencing skills to establish working relationships across the company up to board level and with third-party development partners.
Confidence operating in a constantly changing environment with frequent changes in prioritization.
Ability to focus on strategic goals and objectives while handling operational issues tactically.
Experience tracking and improving KPIs.
Ability to interact with colleagues across disciplines.

Responsibilities

Lead Product Compliance projects to roll out Caesars Digital technology into new legal markets across North America.
Inform Product Technology groups about approval timelines for new markets, new products, and ongoing updates to existing products.
Develop efficient, repeatable, and scalable processes for product submissions and approvals in regulated markets.
Work hands-on with Product Technology development teams to solve problems.
Build and maintain a submission and approval plan covering milestones and dependencies across project workstreams.
Track, surface, and mitigate project risks before they adversely affect timelines.
Liaise with third-party independent test labs to support timely certification of Caesars Digital products.
Work with the VP – Product and Technical Compliance to shape project objectives, scope, timelines, deliverables, and stakeholder engagement.
Serve as the key Product Compliance project escalation point and work with technical and non-technical stakeholders to resolve issues.
Improve submission-process efficiency and guide Product Compliance on effective agile practices.
Follow up on and implement, or help implement, retrospective action items.
Help Product Compliance develop a healthier and more effective agile process.
Provide general support to the Product Compliance group.
Track project progress and work quality, and keep project teams, stakeholders, and others informed about status and issues that could affect completion.
Drive delivery of products and features.
Track KPIs and improve performance against them.