Product Complaint Support
Global Staffing & Talent Solutions•Rensselaer, NY
•Onsite
About The Position
ECLARO is looking for a Complaint Intake Support for our client in Rensselaer, NY. Our client is a leading biotechnology company turning innovative science into life-changing medicines for patients with serious diseases. With a strong focus on innovation, collaboration, and putting patients first, they’re shaping the future of healthcare.
Requirements
- Pharma/biotech or combo-product complaint handling.
- EQMS experience (Veeva Vault QMS, TrackWise, MasterControl).
- Ideally PV/AE recognition.
- Strong with high-volume email triage.
Responsibilities
- Monitor the group mailbox for product complaint correspondence and determine whether submissions are new events, additional information, or duplicates.
- Enter and process information in the Quality Management System (EQMS).
- Assess events against Potential-to-be-a-Complaint (PTC) criteria and assign the appropriate risk level.
- Coordinate with Call Center, Clinical Trial Management, and other personnel/contractors to obtain additional information.
Benefits
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
