Product Commercialization Specialist

Fiserv • King of Prussia, PA

1d

About The Position

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The company is seeking a motivated, experienced Product Commercialization Specialist to champion the CardPointe payment product suite through partner-facing commercialization. This role involves owning end-to-end external partner communications, creating product marketing content to drive revenue opportunities, and managing the external Support Site and Partner Portal experience. The specialist will translate product capabilities into clear value propositions and use cases, partnering cross-functionally with product, marketing, sales, operations, and support to ensure partners are informed, enabled, and set up to succeed.

Requirements

• 3+ years experience in product commercialization, product marketing, or partner marketing
• Strong written communication skills with the ability to simplify complex product and operational topics for external audiences
• Demonstrated ownership of communication programs (planning, drafting, approvals, deployment)
• Experience developing product marketing content (value props, use cases, enablement collateral)
• Strong project management skills; ability to manage multiple timelines and stakeholders in a fast-paced environment
• Cross-functional leadership and stakeholder management skills, including comfort presenting plans and updates

Nice To Haves

• Familiarity with CMS tools; Adobe Experience Manager (AEM) experience strongly preferred

Responsibilities

• Own end-to-end external partner communications
• Serve as the primary owner for partner-facing product and operational communications
• Manage end to end communications workflow, drafting, audience segmentation, approvals, scheduling, deployment
• Maintain communication calendars and distribution lists to ensure consistent and timely delivery
• Build and maintain reusable email templates and messaging frameworks to improve speed and consistency
• Partner with Legal, Compliance, Risk, Brand and Business stakeholders (as applicable) to ensure communications are accurate, approved, and partner ready
• Create product marketing content that drives partner revenue
• Develop and maintain partner-facing product assets that clearly articulate value and use cases to support partner-led selling and revenue creation
• Produce enablement and commercialization content such as partner toolkits, one-pagers, use-case briefs, FAQs, feature overviews, and release highlights
• Translate product features into outcomes-based messaging (what it solves, who it’s for, why it matters, and how partners monetize it)
• Own Support Site and Partner Portal content (Adobe Experience Manager)
• Serve as the content owner for external-facing Support Site and Partner Portal experiences, ensuring content is accurate, current, findable, and useful
• Use Adobe Experience Manager (AEM) to create, update, organize, and govern portal content
• Coordinate with SMEs across product, operations, and support to manage content

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees