Product Commercialization Manager

University of Richmond•Chicago, IL

1d•Onsite

About The Position

The Product Commercialization Manager is an essential position within the Advanced Solutions Group, responsible for supporting documentation, system configuration, and asset control throughout the product lifecycle. This role ensures accurate setup, compliance, and coordination across sourcing, IT, pricing, and commercial functions. The PCM plays a hands-on role in maintaining documentation, configuring catalog items, managing version control, and preparing support structures to enable smooth transition from product pilot to scale.

Requirements

Bachelor’s degree, or a related/equivalent work experience
Experience in product lifecycle support, documentation management, sales enablement content creation, or operations coordination
Familiarity with RentalMan (RM), content management platforms, or PLM tools
Strong attention to detail with excellent organizational and coordination skills
Effective written and verbal communication abilities
Proficiency in documentation version control and governance practices
Team-oriented with strong cross-functional communication skills
Problem-solving mindset with a process improvement orientation
Ability to manage multiple tasks in a fast-paced, evolving environment

Nice To Haves

Background in construction, equipment rental, or industrial solutions preferred

Responsibilities

Ensure appropriate helpdesk and support mechanisms are defined and in place at product launch
Coordinate with Advanced Solutions & business unit solution owners to prepare internal documentation, escalation paths, and FAQs in coordination with support teams
Create sales enablement battle cards and operational playbooks in collaboration with solution owners
Act as a central coordination point between sourcing, IT, sales enablement, and product teams to ensure cross-functional alignment
Maintain version control and organization of key documents (MSAs, IT records, security documentation)
Ensure all documentation is accessible, current, and compliant with internal standards
Coordinate product specification documents with sourcing and product teams to ensure accuracy and operational alignment
Manage versioning and accuracy of sales and marketing materials in the internal knowledge base
Support product transitions (new introductions, updates, retirements) by coordinating necessary system and documentation updates
Collaborate with business owners to ensure accurate catalog class and pricing structures in RentalMan (RM)
Validate catalog setups and system inputs required for product launches
Assist with community management, including creating content related to Worksite Performance Solutions and ensuring questions are answered by SMEs or DCS.
Support Digital Customer Success Office Hours program by coordinating with solution owners and CS Ops to plan agendas and ensure content is prepared