Product Client Success Manager (Fraud/Payments)

CCC Intelligent Solutions•Chicago, IL

2d•$78,556 - $120,000•Remote

About The Position

CCC Intelligent Solutions Inc. is hiring a Product Client Success Manager focused on fraud and investigative solutions. CCC’s Client Success function helps customers realize value from their investment, drive adoption, and achieve meaningful business outcomes. The manager will develop deep expertise in CCC’s fraud product suite and partner with insurance carriers to improve fraud identification workflows, increase Special Investigation Unit (SIU) effectiveness, and demonstrate measurable customer outcomes. Success is measured by time to value, adoption and utilization of fraud workflows and investigative capabilities, improvements in fraud identification and investigative efficiency, and renewal and expansion of fraud solutions within existing accounts. The role collaborates with customer stakeholders and CCC’s Strategic CSMs, Product, Sales, and other internal teams to advance account goals, retention, and growth.

Requirements

At least 2 years of experience in insurance technology, fraud operations, SIU, claims, client success, consulting, or a related field.
Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows.
Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies.
Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions.
Strong analytical skills, including identifying patterns, diagnosing issues, and using data to drive action.
Ability to translate technical product capabilities into clear customer outcomes and business value.
Intellectual curiosity, insightful questioning, and ability to identify root causes.
Comfort operating in ambiguity and driving outcomes without extensive direction.
Commercial mindset and accountability for customer value, retention, and growth.

Responsibilities

Build expertise in CCC's fraud and investigative product suite and its value to carrier customers.
Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations.
Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness.
Demonstrate return on investment through measurable outcomes, including increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies.
Support implementation, optimization, and expansion of fraud use cases across customer organizations.
Analyze customer usage data and identify opportunities to improve adoption and outcomes.
Partner with Strategic CSMs, Product, Sales, and other internal teams to execute account goals and retention objectives.
Standardize fraud-focused playbooks, best practices, enablement materials, and success metrics.