Product Champion

Office Depot•Austin, TX

1d•$67,900 - $106,100

About The Position

The Product Champion is a subject matter expert responsible for driving growth, protecting margin, and improving customer retention for assigned manufacturer products and programs. This role partners closely with sales and marketing to grow manufacturer revenue, improve IGM, increase new customer conversions, identify and stop "leakage" (customers not on deals who qualify), and address declining spend and nurture long-term growth. You will train and support sales teams, analyze customer data, and lead key sales initiatives from concept through execution.

Requirements

Bachelor’s degree in Marketing, Business Administration, Product Management, or related field.
Experience in product management, sales, or a similar commercial role.
Strong knowledge of manufacturer products, programs, and policies.
Excellent communication and interpersonal skills, including the ability to train and influence sales teams.
Analytical skills to track and report on sales programs, initiatives, and customer trends.
Proficiency in Salesforce and related sales tools.

Nice To Haves

Strong organizational skills and the ability to manage multiple priorities.
Outgoing, collaborative, and comfortable working closely with sales teams.
Strong ability to spot anomalies and patterns in customer and sales data.
Problem solver and quick thinker, able to develop practical, action-oriented plans.

Responsibilities

Execute Joint Business Plan (JBP), aligning on growth objectives, tracking performance, and ensuring accountability across both organizations.
Serve as the subject matter expert (SME) for assigned manufacturer products and sales initiatives.
Ensure sales teams are proficient in manufacturer-specific tools, systems, and selling approaches.
Administer pricing and rebate programs and ensure compliance with MAP and manufacturer pricing/content policies.
Collaborate with sales and marketing to manage and optimize manufacturer web positioning on ODPBS and Tech Connect.
Support inside and outside sales teams on customer calls, presentations, and deal strategy.
Review customer spend to identify customers who qualify for deals but are not yet on them (to prevent leakage and drive growth), and customers with declining supplies or category spend.
Partner with account owners to understand reasons for declines and build plans to stabilize and grow the business.
Identify and pursue new manufacturer-specific business opportunities with the ODP Sales team.
Lead sales initiatives as the SME, driving adoption and success across the field.
Help close strategic opportunities by providing product, pricing, and program expertise.
Track the success and failures of programs and initiatives, using insights to refine future efforts.
Participate in team meetings to provide updates on initiatives, share new information, and gather feedback.