Product Champion

Office Depot • Austin, TX

1d

About The Position

The Product Champion is a subject matter expert responsible for driving growth, protecting margin, and improving customer retention for assigned manufacturer products and programs. This role partners closely with sales and marketing to: Grow manufacturer revenue and improve IGM Increase new customer conversions Identify and stop “leakage” (customers not on deals who qualify) Address declining spend and nurture long-term growth. You will train and support sales teams, analyze customer data, and lead key sales initiatives from concept through execution.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Product Management, or related field.
• Experience in product management, sales, or a similar commercial role.
• Strong knowledge of manufacturer products, programs, and policies.
• Excellent communication and interpersonal skills, including the ability to train and influence sales teams.
• Analytical skills to track and report on sales programs, initiatives, and customer trends.
• Proficiency in Salesforce and related sales tools.
• Strong organizational skills and the ability to manage multiple priorities.
• Outgoing, collaborative, and comfortable working closely with sales teams.
• Strong ability to spot anomalies and patterns in customer and sales data.
• Problem solver and quick thinker, able to develop practical, action-oriented plans.

Responsibilities

• Execute Joint Business Plan (JBP), aligning on growth objectives, tracking performance, and ensuring accountability across both organizations.
• Serve as the subject matter expert (SME) for assigned manufacturer products and sales initiatives.
• Ensure sales teams are proficient in manufacturer-specific tools, systems, and selling approaches.
• Administer pricing and rebate programs and ensure compliance with MAP and manufacturer pricing/content policies.
• Collaborate with sales and marketing to manage and optimize manufacturer web positioning on ODPBS and Tech Connect.
• Support inside and outside sales teams on customer calls, presentations, and deal strategy.
• Review customer spend to identify: Customers who qualify for deals but are not yet on them (to prevent leakage and drive growth). Customers with declining supplies or category spend.
• Partner with account owners to understand reasons for declines and build plans to stabilize and grow the business.
• Identify and pursue new manufacturer-specific business opportunities with the ODP Sales team.
• Lead sales initiatives as the SME, driving adoption and success across the field.
• Help close strategic opportunities by providing product, pricing, and program expertise.
• Track the success and failures of programs and initiatives, using insights to refine future efforts.
• Participate in team meetings to provide updates on initiatives, share new information, and gather feedback.
• Maximize Amplify program profitability by attaining and remaining at/above 99% ink share and 93.5% toner share
• Multi Customer Big Deal – submit/assist with the submission of 10+ customers per month while aiming for a 60% win rate
• Attend and recap ISO and Field team meetings regularly to discuss programs, deals, updates, what they are hearing from customers, etc…
• Lead, with HP personnel, Power Hours and Trainings

Benefits

• competitive salaries
• a benefits package, which includes a 401(k) and more
• plenty of opportunity to move and grow within our organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level