Campus Undergraduate Summer Internship Program - 2027 Product & Capabilities, Enterprise Shared Services- Phoenix, AZ

American Express • Phoenix, AZ

13h • $24 - $63

About The Position

The Enterprise Shared Services (ESS) Product & Capabilities internship offers broad exposure to teams delivering products, platforms, reporting, governance, process improvement, and technology enablement across ESS. The intern supports cross-functional priorities and explores practical applications of generative AI, intelligent automation, and advanced analytics.

The intern contributes to projects designed to improve operational performance and colleague experience, partnering with ESS and Technology colleagues to organize requirements, analyze information, support implementation, and help deliver secure, scalable solutions. The specific assignment depends on business priorities and organizational needs during the internship. The role also provides experience with real business challenges spanning product management, operations, technology, and transformation, and exposure to Agile methodology in a global, regulated organization.

Requirements

• Currently enrolled in a full-time bachelor's degree program, with an anticipated graduation date between December 2027 and June 2028.
• Pursuing a degree in business, technology, data analytics, computer science, engineering, operations, risk management, or a related field.
• Demonstrated interest in product management, technology, operations, process improvement, analytics, or artificial intelligence.
• Strong analytical and problem-solving skills, including the ability to organize information and draw practical conclusions.
• Strong written and verbal communication skills and the ability to collaborate effectively with diverse teams.
• Ability to manage multiple priorities and deliver high-quality work with attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.
• Must be eligible to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

• Coursework, projects, or activities involving data, AI, automation, Agile methods, or digital products.
• Experience with Tableau, Power BI, ServiceNow, Archer, or similar platforms.
• Ability to connect project work to broader business outcomes and adapt quickly to feedback.
• Interest in responsible innovation and effective AI use within strong governance and control practices.
• Demonstrated teamwork, integrity, and commitment to an inclusive environment.

Responsibilities

• Support cross-functional product and capabilities projects across multiple teams, coordinating among business, technology, and end users.
• Gather and document business requirements, user needs, process flows, and project updates, and translate them into technical requirements.
• Contribute to product and capability roadmaps, implementation activities, adoption efforts, and performance measurement.
• Analyze data and prepare reports, presentations, dashboards, and insights for project teams and leaders.
• Identify and assess opportunities to apply generative AI, intelligent automation, and advanced analytics to improve workflows and colleague experience.
• Partner with Technology and Business Teams to support the design, testing, and rollout of secure, scalable solutions.
• Participate in process-improvement initiatives that promote productivity, efficiency, quality, risk management, and controls.
• Build relationships across a complex, matrixed organization and contribute questions, ideas, and a fresh perspective.

Benefits

• Competitive base salaries.
• Flexible work arrangements and schedules, including hybrid and virtual options through Amex Flex.
• Free access to global on-site wellness centers staffed with nurses and doctors, depending on location.
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.
• Comprehensive support for physical, financial, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern