Product Business Analyst

Gallagher • Rolling Meadows, IL

7d

About The Position

Gallagher Bassett is seeking an experienced Business Analyst to join our product development team. Our team is doing exciting work building new analytics and AI products for our colleagues and customers. Your responsibilities will include partnering with the business to identify key requirements and ensure proper documentation to bring new products to life and evolve existing products. In addition, you will partner with the business to ensure user acceptance testing is robust and all feedback is documented and reviewed.

Requirements

• Bachelor's degree or relevant combination of education and experience.
• 4 years of experience as a business analyst.
• Experience working with analytics and AI products preferred.
• Knowledge of the insurance industry, specifically workers compensation and liability claims, preferred.
• Consolidate & formalize requirements from a diverse group of stakeholders. Encourage and question business units on their assumptions regarding implementation and design.
• Strong communicator - Facilitation of requirements and meetings thru asking probing questions and truly listening and absorbing the needs of business partners and vendors.
• Align business & technical objectives to facilitate a shared understanding of the problem at hand.
• Evaluate and critically consider multiple options before helping the team settle on a solution.
• Impeccable documentation and business writing skills - You have a keen ability to build clear and concise BRD's and clearly articulate the business asks.
• Open to constructive feedback and learning from an experienced team.
• Demonstrate excellent analytical, critical thinking and problem-solving skills.
• Ability to work independently, flexible and adaptable attitude, can manage shifting priorities, requests, and timelines.
• Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles.
• Flexibility in use of SDLC frameworks – Agile/Waterfall/Hybrid.
• Bachelor's degree; 3 years of general business consulting experience with a major consulting firm or with a Fortune 1000 company.
• Strong written communication skills.
• Ability to author effective communication launching a new product to thousands of clients, brokers, and carrier partners.
• Some experience developing and delivering training (if no experience, aptitude and interest in learning how to develop and deliver training).
• Experience working on implementation (deployment) stage of project lifecycle.
• Ability to develop strong working relationships.

Nice To Haves

• Advanced degree.
• Interest in and knowledge of the commercial property & casualty and/or life and health insurance industries.
• Consulting experience including Change Management, Business Consulting, and Project Implementation disciplines.

Responsibilities

• Define and document product requirements by partnering with business stakeholders, technical colleagues and vendors. This could include areas such as functional requirements, technical specifications, user stories, user interfaces, key performance metrics to measure success, and dashboard requirements.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Be the key point of contact to answer questions for the development team regarding product requirements and business needs.
• Conduct User Acceptance testing with business stakeholders and vendors to ensure the product is built to meet the requirements gathered and documented. This includes designing and executing test plans, documenting test results, and collaborating with stakeholders to address any issues or feedback.
• Assist with the design and implementation of operational and system improvements to ensure products are both effective and efficient.
• Analyze end user feedback, identify process deficiencies, research solutions and oversee the remediation of these deficiencies. Also focus on gathering enhancement ideas and defining requirements which ensure we continue to evolve our products as the business evolves.
• Build trust in key business partner relationships.
• Create clarity in projects and work effectively through ambiguity.
• Handle complex business and technical environments.
• Work closely with product managers, designers, engineers, and other stakeholders to transform our product line. Contributing to discussions on product roadmap, ensuring successful product releases, and ultimately satisfying users.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level