Product Associate

Citizens Bank • Boston, MA

40d

About The Position

The Product Associate plays a critical role in supporting the Payables product
team by contributing to product initiatives, documentation, training, sales
support, and other product-related activities as needed. This role has been an
established and integral part of the product staffing model for more than 10
years and continues to be essential to the success of the Payables organization.

As a Product Associate, you will partner closely with Product Managers and
cross‑functional teams to identify and implement product growth opportunities
that drive increased revenue and improve client outcomes. You will interact
directly with customers and sales partners to ensure a strong understanding of
product features, functionality, and value proposition.

The Product Associate will also provide support for several critical Payables
initiatives currently underway, including but not limited to:

Migration from PEP+ to EPP
ISO address changes in wire processing
The Clearing House (TCH) upgrade to Release 5.0

This role helps ensure these initiatives, along with day‑to‑day product
activities, are executed effectively and on schedule.

Requirements

• Bachelor’s degree or equivalent work experience in business, finance, technology, or a related field.
• Experience supporting products, projects, or programs in a financial services or payments environment.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across multiple teams and manage multiple priorities.

Nice To Haves

• Experience with Payables, Treasury Management, or Payments products.
• Familiarity with product life cycle management, pricing analysis, or product launches.
• Experience working directly with clients or sales teams in a consultative capacity.
• Proficiency with data analysis tools and presentation software.

Responsibilities

• Support all Payables team members with product-related projects, documentation, training materials, and client and sales support.
• Monitor and assess payables product performance, investigating revenue and volume fluctuations to determine root causes and business impact.
• Identify opportunities to grow revenue through detailed analysis of product usage, evaluation of market and competitor offerings, and identification of product gaps or enhancement opportunities.
• Proactively incorporate client and sales feedback to improve product functionality, positioning, and adoption.
• Collaborate with Product Managers to ensure all aspects of new product launches and product enhancements are well planned, communicated, and executed.
• Assist in determining product pricing through analysis of customer usage, market conditions, and profitability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level