Product Analytics & Customer Research Specialist
About The Position
Allia Health Group (AHG) is a multi-entity healthcare organization spanning the Brello patient platform, HelloWellness, Southend Pharmacy (SEP), and Zito Care. Our product team builds the technology that connects patients, providers, and pharmacy operations across the group, from patient-facing mobile and web experiences to internal platforms that power daily operations. We're a small, high-ownership team where your work ships quickly and reaches real patients. Allia Health Group is seeking a specialist to own the voice of the customer and the numbers behind our products. You'll run customer outreach and case study calls, dig into product analytics, and turn what you learn into insights the product team acts on. This is a high-visibility role reporting directly to the Head of Product, with real ownership from day one. It's a strong fit for someone early in their career (2–4 years) who wants to grow fast inside a healthcare product organization, you'll touch research, analytics, and product operations rather than being siloed into one lane.
Requirements
- 2–4 years of experience in product analytics, customer research, market research, or a related analytical role
- Hands-on experience with a product analytics platform (Mixpanel preferred) and working SQL
- Experience running customer interviews or user research, and comfort talking to customers on video calls
- Strong writing: you can turn messy inputs into a crisp one-page insight summary
- Organized, self-directed, and comfortable juggling multiple initiatives in a remote team
Nice To Haves
- Experience at a health tech or healthcare company, especially at enterprise level
- Familiarity with survey tools (e.g., Jotform, Google meets, Claude analytics research) and research repositories
- Exposure to experimentation (A/B testing) and cohort analysis
Responsibilities
- Own customer outreach: recruit, schedule, and run customer interviews and case study calls across our products
- Run product analytics deep dives in Mixpanel/ Allia Health Groups data brain and funnels, retention, engagement, and feature adoption — and present findings with clear recommendations
- Design and field surveys; synthesize qualitative and quantitative input into Voice of the Customer reporting for leadership
- Build and maintain dashboards and recurring insight reports the product team uses to make decisions
- Support product operations across initiatives — coordinating alpha/beta testing cohorts, tracking follow-ups, and keeping research artifacts organized
Benefits
- Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
