Product Analyst with Business Ops Exp. - Charlotte, NC

QTech•Charlotte, NC

4d•Onsite

About The Position

This role focuses on leading business process analysis for Ratings Operations initiatives to optimize workflows and improve efficiency. The Product Analyst will partner with various teams to streamline case management, SLAs, and controls, identify process gaps, and define KPIs. Key responsibilities include coordinating cross-team delivery, managing dependencies, driving User Acceptance Testing (UAT), and ensuring successful implementation. The role also involves maintaining stakeholder communication, supporting issue triage, documenting processes, and applying Agile methodologies. Adherence to SLAs, regulatory controls, and compliance standards is crucial, as is the use of Jira and Confluence. Experience with BI tools like Tableau or Power BI is a plus. Strong stakeholder management and the ability to influence across business and technology teams are essential. The role also requires ensuring compliance with security, privacy, and change-management standards.

Requirements

Lead business process analysis for Ratings Operations initiatives.
Optimize workflows and improve efficiency.
Partner with analysts, operations managers, and technology teams.
Streamline case management, SLAs, and controls.
Analyze current vs. target processes.
Identify process gaps.
Define KPIs for performance measurement.
Coordinate cross-team delivery.
Manage dependencies.
Ensure timely execution of initiatives.
Drive User Acceptance Testing (UAT).
Support cutover planning and hypercare.
Maintain stakeholder communication.
Provide timely updates on progress and issues.
Support issue triage and resolution.
Document processes, requirements, and workflows.
Apply Agile methodologies (Scrum/Kanban).
Manage backlogs and optimize delivery.
Ensure adherence to SLAs, regulatory controls, and compliance standards.
Utilize Jira and Confluence.
Demonstrate strong stakeholder management.
Ability to influence across business and technology teams.
Ensure compliance with security, privacy, and change-management standards.

Nice To Haves

Support KPI tracking and reporting through BI tools such as Tableau or Power BI.

Responsibilities

Lead business process analysis for Ratings Operations initiatives to optimize workflows and improve efficiency.
Partner with analysts, operations managers, and technology teams to streamline case management, SLAs, and controls.
Analyze current vs. target processes, identify gaps, and define KPIs for performance measurement.
Coordinate cross-team delivery, manage dependencies, and ensure timely execution of initiatives.
Drive User Acceptance Testing (UAT), cutover planning, and hypercare support for successful implementation.
Maintain proactive stakeholder communication and provide timely updates on progress and issues.
Support issue triage and resolution to ensure smooth operations post-deployment.
Document processes, requirements, and workflows with precision for audit and compliance readiness.
Apply Agile methodologies (Scrum/Kanban) for backlog management and delivery optimization.
Ensure adherence to SLAs, regulatory controls, and compliance standards in a regulated environment.
Utilize Jira and Confluence for backlog tracking, collaboration, and documentation.
Support KPI tracking and reporting through BI tools such as Tableau or Power BI.
Demonstrate strong stakeholder management and ability to influence across business and technology teams.
Ensure compliance with security, privacy, and change-management standards throughout the project lifecycle.
Measure success through backlog clarity, sprint predictability, UAT sign-offs, and stakeholder satisfaction within the first 90 days.