Product Analyst - Client Conversion

Business Processing Solutions•Philadelphia, PA

1d•Remote

About The Position

The Product Analyst, Client Conversion owns the requirements pipeline for moving clients from Duncan Solutions’ legacy processing platform to its next-generation custom management platform. The role engages clients and the Customer Success team to capture, document, and validate requirements, and configures the system to support each conversion wave so delivery stays on timeline. The Product Analyst acts as the standing interface between clients, Customer Success, and engineering. The role creates build-ready requirements and documentation, supports testing and user acceptance ahead of conversion waves, helps maintain a prioritized backlog, and troubleshoots issues during conversions. The position is remote for candidates residing in the listed eligible U.S. states or D.C.; some travel is required. Working hours are Monday through Friday, 8:00 AM–5:00 PM Eastern Standard Time. Salary is $70,000–$100,000 annually, depending on experience, skills, and location.

Requirements

High school diploma or GED from an accredited institution.
2–3 years in business analysis, product analysis, or requirements-heavy delivery roles.
Demonstrated experience eliciting and documenting requirements with non-technical stakeholders.
Experience configuring, testing, and supporting application platforms or enterprise software.
Sound analytical and problem-solving skills, including the ability to assess systems end-to-end.
Ability to translate ambiguous business needs into clear, actionable requirements and build-ready artifacts.
Strong written and verbal communication skills with technical and non-technical audiences.
Proactive, self-motivated, and comfortable taking initiative and maintaining momentum.
Comfortable working in an AI-assisted workflow, including drafting and refining requirements with tools such as Claude.
Some travel is required.
Must reside in one of the eligible states or D.C. listed in the posting.
Must be legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
Experience in government or public-sector SaaS; parking, tolling, or collections domain experience is a plus.
Familiarity with parking and tolling management systems or platform migration projects.
Proficiency with Jira and Confluence.

Responsibilities

Elicit and document client and Customer Success requirements for platform conversion.
Produce build-ready artifacts, including user stories, acceptance criteria, and process and data-mapping documentation.
Configure the system to support conversion waves, working alongside engineering.
Run requirements validation and provide UAT support with clients and Customer Success before each conversion wave.
Maintain a groomed, prioritized backlog with the product lead.
Serve as the standing interface between clients, Customer Success, and engineering so requirements do not become a delivery bottleneck.
Participate in creating and executing test plans, including functional, integration, and regression testing.
Perform troubleshooting, defect analysis, root-cause investigation, and remediation during conversion waves.
Create and maintain technical documentation, configuration guides, and operational procedures to support Customer Success after conversion.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Healthcare and dependent flexible spending accounts (FSA).
Health Savings Account (HSA) with employer contribution.
Company-paid life and AD&D insurance.
Company-paid short- and long-term disability.
Employee Assistance Program (EAP).
401(k) with employer match, including Traditional, Roth, and Safe Harbor options.
Paid time off.
10 company holidays.
PTO accrual.
Sick time accrual.
Parental leave.
Jury duty leave.
Military leave.
Bereavement leave.
Other voluntary benefits, including employee, spouse, and child life and AD&D insurance, critical illness insurance, accident insurance, and dependent care flexible spending account (DCFSA).