Product Analyst - Client Conversion

Business Processing Solutions•Philadelphia, PA

1d•$70,000 - $100,000•Remote

About The Position

The Product Analyst, Client Conversion owns the requirements pipeline for moving clients from a legacy processing platform to a next-generation custom management platform. The role engages clients and the Customer Success team to capture, document, and validate requirements, and configures the system to support each conversion wave so delivery stays on timeline. It serves as the standing interface among clients, Customer Success, and engineering to prevent requirements from becoming a bottleneck. The position is remote for candidates residing in specified eligible U.S. states or D.C., with some travel required. Working hours are Monday through Friday, 8:00 AM to 5:00 PM Eastern Standard Time. The annual pay range is $70,000–$100,000, depending on experience, skills, and location.

Requirements

High School Diploma or GED from an accredited institution.
2–3 years in business analysis, product analysis, or requirements-heavy delivery roles.
Demonstrated experience eliciting and documenting requirements with non-technical stakeholders.
Experience configuring, testing, and supporting application platforms or enterprise software.
Sound analytical and problem-solving skills, including the ability to assess systems end-to-end.
Ability to translate ambiguous business needs into clear, actionable requirements and build-ready artifacts.
Strong written and verbal communication skills with technical and non-technical audiences.
Proactive, self-motivated approach and comfort taking initiative and maintaining momentum.
Comfort with an AI-assisted workflow, including drafting and refining requirements with tools such as Claude.
Legally authorized to work in the United States without current or future visa sponsorship.
Reside in one of the stated eligible locations: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, or D.C.

Nice To Haves

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
Experience in government or public-sector SaaS; parking, tolling, or collections domain experience is a plus.
Familiarity with parking and tolling management systems or platform migration projects.
Proficiency with Jira and Confluence.

Responsibilities

Elicit and document client and Customer Success requirements for platform conversion.
Produce build-ready artifacts, including user stories, acceptance criteria, and process and data-mapping documentation.
Configure the system to support conversion waves, working alongside engineering.
Run requirements validation and provide UAT support with clients and Customer Success before each conversion wave.
Maintain a groomed, prioritized backlog with the product lead.
Serve as the standing interface between clients, Customer Success, and engineering.
Participate in creating and executing test plans, including functional, integration, and regression testing.
Perform troubleshooting, defect analysis, root-cause investigation, and remediation during conversion waves.
Create and maintain technical documentation, configuration guides, and operational procedures to support Customer Success after conversion.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Healthcare and dependent Flexible Spending Accounts (FSA).
Health Savings Account (HSA) with employer contribution.
Company-paid life and AD&D insurance.
Company-paid short- and long-term disability.
Employee Assistance Program (EAP).
401(k) with employer match (Traditional/Roth/Safe Harbor).
Paid time off, including PTO and sick time accrual.
10 company holidays.
Parental leave.
Jury duty leave.
Military leave.
Bereavement leave.
Other voluntary benefits, including life and AD&D insurance for employees and eligible family members, critical illness insurance, accident insurance, and dependent care FSA.