Product Analyst

Tokio Marine HCC•Carmel, IN

2d•Hybrid

About The Position

At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change. We are proud to be named as a Top Workplace Winner for the past three years by IndyStar! Our renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. This is a hybrid position (3 days in office). Tokio Marine HCC offers a competitive salary and a generous employee benefit package that includes among other benefits, subsidized medical, prescription, dental, vision and basic life and disability insurance, employee assistance program, paid parental leave, 401(k) plan with Company matching contributions and educational/loan assistance. Subject to local and state laws governing the accrual of paid time off (PTO), Employees will receive 20 days of PTO, prorated for the current year based on date of hire. Employees annually receive approximately 11 paid holidays, one paid volunteer day, and up to two paid floating holidays.

Requirements

A general understanding of compliance and regulations, as they relate to legal and regulatory agencies.
Comprehensive knowledge of benefit designs within the WorldTrips product portfolio is required.
Bachelors degree in a related field, or the equivalent education and /or experience.
Minimum of three years of experience in Medical or Travel Insurance.
Excellent written and verbal communication skills.
Excellent analytical & problem-solving skills.
Proficient in reading & understanding the intent of a document.
Proficient experience using Microsoft Office package (Excel, Access, PowerPoint, Word).
Experience with policy forms and drafting.
Experience with Sales and Benefit Design.

Responsibilities

Supports the Underwriting team, the Product team, and the Compliance Departments as document issuers and developers.
Manages, updates, evaluates, and assists with the overall wording issuing of new custom group wordings and renewals in accordance with WorldTrips business needs.
Works with Operations, Underwriting, Claims, Business Intelligence, Sales, Account Services, Legal, Claims, and Marketing on a regular basis.
Assists in managing the process of the annual custom group renewals and reporting on the progress.
Provides technical writing of wording where needed to support a product's benefits.
Issues and publishes newly sold custom groups.
Maintains historical changes made to various group wordings.
Communicates with internal clients on outcomes from wording updates.
Ensures the process follows standard operating procedures and SLAs.
Identifies and eliminates typographical errors before documents are published.
Reviews document format and content to ensure benefits and supporting information match the product and UW proposal forms.
Develops and continually builds comprehensive knowledge of WorldTrips product designs.
Administers product information in the product database.
Manages the certificate guideline process, from creation to assignment, within the administration system.
Manages the Products email box by responding to, placing certificate (new business/renewals) requests in workflow per operating procedures.
Creates and manages the renewal letter templates for group renewal business.