Product Analyst

Fiserv • Hagerstown, MD

11h • Onsite

About The Position

AccessOne supports our ISO clients by giving them the ability to perform merchant boarding and account maintenance functions for those Merchants. It also provides transactional reporting (authorizations, settlement, and chargebacks), and includes modules for risk management, residuals and profitability. The platform also provides statements and 1099-K reporting and exposes APIs for integration. AccessOne is a Fiserv product that is managed and hosted by a contracted third-party development vendor. This role would be interfacing with this vendor on a frequent basis. And eventually, interact directly with the ISO/Client users. As a business analyst on the AccessOne Product Team, you will play a crucial role in supporting and enhancing the AccessOne product.

Requirements

• Experience with basic project management skills.

Nice To Haves

• General Knowledge of Fiserv’s Omaha and North BE processes and procedures.
• General Knowledge and usage of FDPOS, Control Center (Business Track/ClientLine Enterprise (CLX), Merchant Manager
• Project Management certification or experience

Responsibilities

• Support the Management team.
• Participate in meetings with the rest of the product team and the third-party development team.
• Utilize available tools such as JIRA, SharePoint, Confluence and others to help manage all aspects of our product life cycle.
• Ensure communications with ISO support team members to ensure projects stay on track.
• Collaborate with internal teams, such as CSA support for the ISOs Clients, as well as technical teams.
• Research incoming questions and issues directed to the Product Team and provide status as to progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees