Product Analyst

World Bank Group•Washington, DC

1d•Onsite

About The Position

The Product Analyst is responsible for analyzing market trends and device product performance to inform strategic decision-making within the organization. With guidance, this role collaborates with cross-functional teams to gather business requirements, assess processes, deliver data-driven recommendations to support strategic decision-making within the organization and enhance product offerings and build product design and lifecycle workflows. The Product Analyst also monitors key product performance indicators, provides action insights and drives continuous improvement.

Requirements

Bachelor's or Master's degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
Experience in Windows and PC, iOS and iPhones, iPadOS and iPads, Print systems. MacOS experience is a plus.
Experience in request, problem, and incident management systems, inventory management, vendor relationship management, data scrubbing and related analytics
Proficiency in written and verbal communication, focused on customer service and conflict resolution
Ability to diagnose and resolve complex problems independently, as well as in collaboration within a team
Proficiency with IT service management platforms such as ServiceNow
Proficiency with Microsoft 365 applications
Excellent customer service, technical, and analytical skills
Sharp focus on product vision
Experience with the SAFe Lean-Agile Framework

Nice To Haves

MacOS experience is a plus.

Responsibilities

Perform device lifecycle product activities for PC, Mobile and Print including procurement, system design, inventory management, logistics, and disposal
Bring innovation through Ideation, pilot and implementation of new products and services in PC, Mobile and Print product streams.
Enhance business value of ITSDX products by automating provisioning and logistics processes.
Serve as the subject matter expert for ITSDX service and product leads, HQ and CO TS Staff
Configure vendor systems in support of automated B2B transactions, automated delivery receipt confirmation, and relevant data feed from vendor systems into WBG systems
Create and manage modern inventory management processes for PC, Mobile and Print
Creation and enhancement of XLA based product satisfaction criteria, management and issue remediation
Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with delivery commitments
Write and update standard operation procedures for relevant products and services
Identify and resolve complex productivity blockers and streamline operations with a special focus on automation and efficiency gains
Demonstrate innovative thinking for product and process enhancement, together with usable test scenarios and measurable outcomes
Thrive while working under pressure in a busy environment, and dealing sensitively in a multi-cultural environment, all while building effective working relations with clients and colleagues