Product Analyst

Georgia's Own Credit Union • Atlanta, GA

6d • Hybrid

About The Position

The Product Analyst supports the development of intuitive, staff facing dashboards, performance metrics, and analytical insights that inform product and operational decisions across the credit union. This individual plays a key role in executing the enterprise reporting strategy by transforming data into actionable insights, supporting data governance standards, and ensuring consistent use of KPIs and reporting methodologies. Working under the direction of SVP, Revenue, the Product Analyst collaborates closely with business partners across Product, Enterprise Reporting & Analytics, Lending, Operations, Marketing, and Finance to understand performance drivers, uncover opportunities, and support continuous improvement through data driven decisioning. This role is ideal for a detail oriented, curious, and business minded analyst who enjoys solving problems, communicating insights, and building analytics tools that help staff serve members more effectively.

Requirements

• Bachelor’s Degree in Business, Analytics, Information Systems, Finance, Statistics, or a related quantitative field; equivalent experience considered.
• At least 5 years of professional experience in analytics, reporting, business intelligence, or product‑related analysis.
• Experience building dashboards or reports using BI tools such as Power BI, Tableau, or DOMO.
• Working knowledge of SQL and data querying preferred.
• Strong PC skills including Microsoft Office Suite, with advanced proficiency in Excel, PowerPoint, and collaboration tools.
• Strong analytical, problem‑solving, and critical‑thinking skills with high attention to detail.
• Ability to communicate findings clearly to both technical and non‑technical audiences.
• Strong organizational and time‑management skills with the ability to handle multiple priorities.
• Curiosity and willingness to explore data to answer business questions independently.
• Ability to build collaborative relationships across departments including Product, Marketing, Lending, Operations, IT, and Finance.
• Comfort working in a fast‑paced environment with evolving priorities.
• Commitment to data accuracy, consistency, and adherence to enterprise governance standards.

Nice To Haves

• Experience in financial services, credit unions, lending, or regulated industries preferred but not required.
• Ability to translate data into actionable business insights.

Responsibilities

• Analyze product performance trends and identify key drivers affecting volume, profitability, member behavior, and channel utilization.
• Monitor product KPIs, identify variances, and communicate insights to business owners.
• Conduct deep‑dive analyses to uncover opportunities for product optimization or risk mitigation.
• Build experience dashboards and scorecards that translate member behavior (adoption, friction, completion, abandonment) into actionable insights for improving product performance.
• Assist in analyzing end‑to‑end funnels to identify drop‑off points, conversion opportunities, and member time‑to‑value.
• Connect experience metrics to business outcomes such as revenue impact, cost efficiency, conversion lift, and overall product health.
• Apply enterprise data governance standards, ensuring consistent definitions, documentation, and calculation methodologies.
• Assist with maintaining data dictionaries, updating disclosures, KPI definitions, and metadata aligned with enterprise requirements.
• Partner with cross‑functional teams to troubleshoot data anomalies and improve data accuracy.
• Assist in the design, execution, and evaluation of experiments, including A/B tests and pilot programs.
• Support monthly and quarterly performance reviews with standardized reporting and insights.
• Build, maintain, and enhance staff‑facing dashboards that support product performance monitoring and operational decision‑making.
• Translate business questions into clear reporting requirements and analytical outputs.
• Apply best‑in‑class visualization practices to ensure dashboards are intuitive, consistent, and aligned with enterprise reporting standards.
• Deliver monthly competitive analysis for all product lines, highlighting emerging trends, competitor movements, and implications for product strategy.
• Support the migration from ad‑hoc or manual reporting to automated, scalable dashboards.
• And all other duties as assigned.

Benefits

• Flexible hybrid work arrangement
• Necessary tools and technology provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level