Product Analyst

STA Family of Companies•Daniel Island, SC

5d•Onsite

About The Position

Under the direction of the Manager of Routing Services, the Product Analyst provides support for routing operations, operational excellence programmatic support, and innovation projects on a corporate level.

Requirements

High School diploma or GED
2 to 3 years of experience Reviewing, validating, and analyzing data to identify trends, and support operational decision-making
Working with routing software, GPS systems, GIS tools, student transportation systems, or similar operational technology
Creating reports, documenting processes, and developing user support materials such as FAQs, job aids, or best practice
Supporting software implementations, system testing, data integrations, or vendor coordination
Training users or providing operational support to field/location personnel

Responsibilities

Evaluation of current routing operations to ensure data integrity and route quality.
Perform efficiency studies using routing software tools and GPS data.
Analyze this data and provide recommendations to increase efficiency and accuracy of current bus routes.
Liaison with routing vendors for API connections between routing software and other platforms.
Collaborate with school districts to set up data transfers between routing software and the district’s student information system (SIS).
Monitor data exchanges for failures.
Assist with implementing new routing software as needed.
Create reports for comparative data extracts to QA newly implemented routing software.
Assist with routing software training, either in-person or via Teams meetings.
Assist with parent applications and onboard technology efforts
Develop material and deliver training to location personnel
Develop and maintain support materials such as FAQ’s, best practices, etc. to ensure location success across labor, innovation, and/or routing support
Testing, feedback, and support on new initiatives, pilots, and/or applications
Other duties as assigned by management