Product Analyst

Bridgewater Bank•Saint Louis Park, MN

4d•$63,700 - $75,200•Hybrid

About The Position

We are looking for an experienced Product/Business Analyst to join our Product team at Bridgewater Bank in St. Louis Park. In this role, this individual will be responsible for providing high-level technical support and problem resolution to clients and bank staff as it relates to consumer digital and commercial/treasury management products, as well as maintain up to date knowledge of the products’ functionality and operational workflows.

Requirements

3+ years related Cash Management/Treasury Management experience (ACH Origination, Remote Deposit Capture, Online Wire Services, Check Positive Pay, ACH Filter, Business Bill Pay, Lockbox, Sweeps, Coin and Currency Services)
1- 3 years of experience with Fiserv treasury management products or equivalent experience in Jack Henry, FIS, etc.
UAT experience with banking products
Knowledge of Cash Management/Treasury Management products
Knowledge of Fiserv software strongly preferred or equivalent experience in banking systems such as Jack Henry or FIS
Exceptional time-management skills with the ability to multi-task and reprioritize daily tasks
Ability to identify and resolve problems effectively
Superior customer services skills, excellent organizational and communication skills
Strong attention to detail

Responsibilities

Provide technical product support to bank staff in relation to applications Consumer & Small Business Online Banking (Vendor: Alkami Technology), Commercial Online Banking (Vendor: Fiserv’s Commercial Center), Mobile Banking, Mobile Capture, Cash Management/Treasury Management (ACH Origination, Remote Deposit Capture, Online Wire Services, Check Positive Pay, ACH Filter, Business Bill Pay, Lockbox, Sweeps, Coin and Currency Services), and Commercial Account Analysis (Fiserv’s Weiland application).
Provide subject matter expertise on commercial and consumer products and provide internal training on enhancements as necessary.
Assist with product development by researching and testing product features related to business needs, identify opportunities to leverage functionality or internal business challenges due to technical restraints.
Lead smaller in scope technical product initiatives following the Bridgewater Bank Project Management Office methodology and practice.
Collaborate with cross-functional teams to meet product goals and objectives.
Support the rollout of new commercial products and releases.
Review release notes and provide an analysis of the highlights and scope of work.
Conduct UAT including writing test scripts, testing scenarios to validate the releases enhancements and fixes that impact product usage.
Responsible for the creation, maintenance, and replacement of client user guides and resources.
Develop and implement reporting on product performance metrics.
Act as a technical liaison between Treasury Management and Deposit Operations Teams and product vendors to handle escalated support needs.
Responsible for participating in business continuity testing and disaster recovery planning.