Product Analyst
Birnie Bus Service, Inc•Charleston, SC
•$75,000 - $85,000•Onsite
About The Position
Under the direction of the Manager of Routing Services, the Product Analyst provides support for routing operations, operational excellence programmatic support, and innovation projects on a corporate level.
Requirements
- High School diploma or GED
- 2 to 3 years of experience
- Reviewing, validating, and analyzing data to identify trends, and support operational decision-making
- Working with routing software, GPS systems, GIS tools, student transportation systems, or similar operational technology
- Creating reports, documenting processes, and developing user support materials such as FAQs, job aids, or best practice
- Supporting software implementations, system testing, data integrations, or vendor coordination
- Training users or providing operational support to field/location personnel
Responsibilities
- Evaluation of current routing operations to ensure data integrity and route quality.
- Perform efficiency studies using routing software tools and GPS data. Analyze this data and provide recommendations to increase efficiency and accuracy of current bus routes.
- Liaison with routing vendors for API connections between routing software and other platforms.
- Collaborate with school districts to set up data transfers between routing software and the district’s student information system (SIS).
- Monitor data exchanges for failures.
- Assist with implementing new routing software as needed.
- Create reports for comparative data extracts to QA newly implemented routing software.
- Assist with routing software training, either in-person or via Teams meetings.
- Assist with parent applications and onboard technology efforts
- Develop material and deliver training to location personnel
- Develop and maintain support materials such as FAQ’s, best practices, etc. to ensure location success across labor, innovation, and/or routing support
- Testing, feedback, and support on new initiatives, pilots, and/or applications
- Other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
