Product Advisor

The Jim Pattison Auto Group • North Vancouver, BC

10d • Onsite

About The Position

Jim Pattison Subaru Northshore is looking for an enthusiastic and customer-oriented Product Advisor to become part of our expanding team. This opportunity is well suited to someone who enjoys connecting with people, building lasting relationships, and helping customers choose the vehicle that best fits their needs and lifestyle. As a Product Advisor, you will provide a welcoming and informative buying experience, guiding customers through every stage of the purchase process. From understanding their preferences and demonstrating vehicle features to assisting with the final delivery, you will deliver exceptional service while representing the Subaru brand with professionalism and integrity.

Requirements

• High school diploma or equivalent required.
• Previous customer-facing experience is required.
• Eligible to obtain a VSA license.
• Must be available all days of the week, including evenings and weekends.
• Strong work ethic with a high level of energy and motivation to succeed.
• Excellent communication and interpersonal skills.
• Customer focused mindset with the ability to build rapport and trust.
• Highly organized with the ability to multi task and follow up consistently.
• Positive attitude and willingness to learn in a fast-paced sales environment.
• This role requires successful candidates to submit a satisfactory Driver’s Abstract.

Nice To Haves

• Mandarin speaking can be an asset.
• Previous sales or customer service experience is a strong asset, but not required.

Responsibilities

• Guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Subaru brand.
• Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries.
• Build rapport with customers to understand their needs and recommend suitable vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing, financing options, and assist in structuring deals in collaboration with management.
• Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships.
• Coordinate vehicle deliveries and ensure a seamless handover experience.
• Continuously develop product knowledge and stay up to date on OEM features, technology, and market trends.
• Contribute to team success by maintaining a positive attitude and strong work ethic.

Benefits

• Competitive compensation plan with commission and bonus opportunities.
• Career growth opportunities within a large and well-established automotive group.
• Manufacturer and in-house training are provided.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package.
• Amazing colleagues, great working environment, and a team building culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED