Product Advisor | Southgate Centre

Rocky Mountain Soap Company • Edmonton, AB

1d • CA$15 - CA$17 • Onsite

About The Position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle. This is a permanent part-time position requiring a minimum availability of 15 hours per week.

Requirements

• Proven success in offering extreme customer service in a retail setting
• A team player and a kind person
• A love for natural products and a desire to share your passion with your team and your customers
• An ability and passion to have fun, laugh and promote kindness
• A fearlessness to 'give it a go'
• Legally authorized to work in Canada

Nice To Haves

• Flexible schedule and are available to work evenings, weekends, and holidays. this position requires a minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday)

Responsibilities

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Benefits

• This position pays $15.00 - $17.00 per hour, based on experience, with the opportunity to earn a monthly retail bonus
• Significant product discounts and quarterly allowances
• Share in Rocky's success - The Great Game profit sharing program
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed