Product Advisor | Southcentre Mall

Rocky Mountain Soap Company•Calgary, AB

2d•Onsite

About The Position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle. This is a permanent part-time position requiring a minimum availability of 15 hours per week.

Requirements

Proven success in offering extreme customer service in a retail setting
A team player and a kind person
A love for natural products and a desire to share your passion with your team and your customers
An ability and passion to have fun, laugh and promote kindness
A fearlessness to 'give it a go'
Flexible schedule and are available to work evenings, weekends, and holidays
Minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday)
Legally authorized to work in Canada

Responsibilities

Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
Encourage, support, and share knowledge with team members to cultivate team spirit
Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
Share customer feedback and observations with the Store Leader to foster continuous improvement
Address customer concerns and complaints readily and with intent
Strive to drive revenue and performance metrics including revenue, ATV, and conversion
Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience