Product Adoption Specialist Team Lead

Schneider Electric•Fort Collins, CO

2d•Remote

About The Position

The Product Adoption Specialist Team Lead is responsible for leading a team of Product Adoption Specialists who partner with customers, implementation teams, and strategic partners to accelerate successful adoption of ArcFM products and capabilities. This role serves as the bridge between Product Management, R&D, Professional Services, partners, and customers. The team provides deep product expertise throughout implementations, ensuring customer business requirements are effectively translated into solution designs, configurations, and workflows that leverage existing product capabilities. As a trusted advisor, the PAS Team Lead will guide customers through discovery, design, and adoption activities while helping implementation teams apply industry and product best practices. The role also plays a critical part in capturing customer feedback, validating real-world use cases, and influencing future product direction. Success in this position requires a unique combination of technical expertise, leadership, problem-solving ability, and exceptional relationship-building skills.

Requirements

Deep expertise in Esri Utility Network architecture, concepts, and data modeling principles.
Strong knowledge of ArcFM Configuration for the Utility Network, ArcGIS Pro, Editor XI, Designer XI, and related solution workflows.
Experience facilitating customer workshops focused on business process design, data modeling, and solution architecture.
Demonstrated ability to translate customer business requirements into product configurations, workflows, and adoption strategies.
Experience supporting enterprise software implementations, consulting engagements, or product adoption programs.
Strong understanding of software development lifecycles, product planning, and customer-driven prioritization.
Excellent communication, facilitation, presentation, and relationship-building skills.
Proven ability to influence without authority across cross-functional teams and customer organizations.
Strong analytical and problem-solving skills with a customer-first mindset.
User experience and operational workflows
Product configuration and administration
Data models and migration strategies
Integration architecture and cloud-based services
Application architecture and troubleshooting
Utility industry business processes and best practices
Bachelor’s degree in computer science, Computer Information Systems, Electrical Engineering, GIS, or related discipline, or equivalent practical experience.
Minimum 5+ years of experience in utility software, GIS, implementation consulting, product management, solution architecture, or a related field.

Nice To Haves

Experience leading teams, mentoring technical professionals, or driving cross-functional initiatives is strongly preferred.

Responsibilities

Lead, mentor, and develop a team of 3-5 Product Adoption Specialists located across North America and Europe.
Define and evolve the team's operating model, engagement processes, and adoption strategies.
Establish best practices, knowledge-sharing processes, and consistent delivery standards across the team.
Foster a culture of customer success, product expertise, collaboration, and continuous learning.
Represent the Product Organization during customer and partner workshops, participating in discovery, planning, solution design, and implementation activities.
Serve as a trusted advisor to customers, implementation teams, and partners throughout deployment and adoption initiatives.
Facilitate discussions around utility business processes, data models, network design, and workflow optimization.
Advocate for early customer adoption by encouraging hands-on product usage within customer environments and business processes.
Build strong relationships with customer stakeholders, implementation teams, partners, and executive sponsors.
Act as a subject matter expert for Esri Utility Network and ArcFM solutions.
Provide guidance on configuration, administration, workflows, and best practices to maximize customer success.
Support implementation teams by helping align customer business requirements with existing product capabilities.
Develop and demonstrate customer use cases that showcase product value and support successful project outcomes.
Identify adoption barriers and recommend strategies, tooling, and process improvements to accelerate customer success.
Partner closely with Product Management and R&D to communicate customer needs, implementation challenges, and emerging market requirements.
Reverse-demo customer business processes and workflows to development teams to ensure customer scenarios are accurately understood.
Validate new functionality against real-world business processes and implementation scenarios.
Participate in escalation reviews and recurring feedback sessions between support, implementation, and development teams.
Help translate customer feedback into future product enhancements, requirements, and strategic initiatives.
Develop and maintain implementation starter kits, adoption frameworks, training materials, and technical knowledge assets.
Identify recurring adoption challenges and create reusable guidance, tools, and documentation to improve customer outcomes.
Promote best practices across customer, partner, and internal stakeholder communities.