Producer Support Representative (Hybrid)

UPMC•Pittsburgh, PA

7h•Hybrid

About The Position

UPMC Health Plan is hiring a full-time Producer Support Representative to join the Sales and Account Management team. This role will predominantly work Monday - Friday 8:30 am - 5 pm with increased hours and occasional weekends shifts during open enrollment. The team is based out of downtown Pittsburgh's US Steel Tower, and this role will work onsite 5 days/week for the 6 month training period. Following completion of training and based on performance, this role may be eligible to work in a hybrid structure with 3 days in the office - Monday, Wednesday and Thursday, and 2 days from home. This is a phone-based position so candidates must be comfortable spending the entire shift on the phone. This position is eligible for commission. An Insurance Sales license will be required within 6 months of hire. This position will manage membership growth and retention throughout the service area via telephone sales. They will support the departments sales processes including answering inquiries from prospective UPMC members, employers, producers and/or individuals. They will assist external and internal producers with individual enrollments and manage a book of business to ensure that all leads are followed up on and tracked properly in a timely manner.

Requirements

B.A. degree or equivalent industry experience.
Demonstrate a strong work ethic that will help position teams success.
Exhibit the willingness to become successful in over the phone selling to a specific market or customer base.
Demonstrate ability to develop and maintain credibility in the marketplace.
Establish interdepartmental relationships.
Ability to multi-task and work within a team environment.
Excellent written and oral communication skills.
Proficiency in Microsoft Office applications.
Ability to work with and take direction from management.
Desire to continue upward progression within organization.
Insurance Sales License required within 6 months of hire.

Responsibilities

Meet or exceed individual sales and service goals.
Support the department's sales & account management processes.
Ensure producers have the tools needed to assist prospective and current members.
Support external producers by assisting with any issues.
Maintain a prospective individual sales book of business.
Present UPMC Health Plan products to prospective/existing clients and external producers telephonically and in face-to-face encounters as needed.
Answer incoming inquiries from prospective/existing members and external producers.
Document inquiries in accordance with sales department guidelines.
Conduct outbound service calls in accordance with departmental initiatives.
Assist team in increasing overall market share by region and county.
Stay proficient in UPMC Health Plan's products, sales tools, guidelines, and processes.
Develop and maintain credibility in the marketplace by completing Pennie and sales license trainings as needed.
Gain and log competitive information in appropriate fashion and location.
Provide reports as required by sales department weekly, monthly, quarterly, and annually.
Create and provide reports to producers as needed.
Have an active role in delivering and reinforcing key communications and priorities to the producer community.
Complete assigned team tasks in a timely manner.
Develop and maintain training materials and conduct trainings virtually and face-to-face as needed.
Assist with testing applications (Marketplace/Salesforce etc.) as needed.