Producer Relations Administrator

Howden•San Diego, CA

10d•Hybrid

About The Position

DUAL North America is seeking a Producer Relations Administrator to support the Underwriting department. The Underwriting Operations team supports the underwriting function by streamlining workflows, managing data accuracy, and ensuring operational efficiency. This role plays a critical part in enabling underwriters to focus on risk evaluation while maintaining compliance and delivering timely service to clients and partners. As a Producer Relations Administrator, you will support onboarding and relationship management of brokers and agents. You’ll help maintain producer data, facilitate inquiries, and assist with licensing or compliance follow-ups.

Requirements

0-3 years if experience in related field
Knowledge of insurance industry and/or related compliance
Excellent written, verbal and client-facing communication skills
Ability to understand and process mergers/acquisitions accurately while working closely with Agency
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Ability to follow policies and procedures
Self-motivated with strong attention to detail
Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment.

Nice To Haves

Bachelor’s degree preferred
MGA/Insurance systems a plus (AIM, IMS, InsuranceNow)
Experience in Salesforce preferred

Responsibilities

Administers compliance with Agency & Producer insurance license(s) in all states where Agency/Producer submit business to DUAL NA
Maintains Agency and Individual Producers licenses for E&O, P&C, Surplus Lines, Personal Lines where applicable
Reviews the information presented on new agency/producer applications for compliance with DUAL NA and state requirements
Coordinates all appointments/terminations/renewals of Agency and Individual Producer licenses for all states pertinent
Collaborates closely with Agency and Producers to resolve any licensing issues
Maintains active knowledge within all 50 states of requirements and compliance for Insurance P&C, Personal Lines, Surplus Lines, and Appointments
Provides excellent client service to Agencies and Producers as it relates to licensing/compliance while showing “ease of doing business” with DUAL NA
Maintains licensure database(s)
Collaborates with various internal divisions to include Corporate Compliance, Legal, IT and Division leaders
Creates and maintains high-level licensing compliance reporting on each agency/individual
Works monthly on advising and requesting Agency and Producers on upcoming licensure expiration dates
All other tasks as assigned