Producer Contracting Support

Boston Mutual Life Insurance Company•Canton, MA

10d•$22 - $31•Hybrid

About The Position

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” The Producer Contracting Support role is an individual contributor reporting directly to the Director of Compliance, Producer Contracting & Commissions. The Producer Contracting Support individual provides administrative and operational support for producer onboarding, appointments, and ongoing producer maintenance. This position plays a critical role in ensuring accurate producer data, timely processing, and effective support for Distribution and Sales partners. The ideal candidate is detail‑oriented, highly organized, and comfortable managing multiple priorities simultaneously in a fast‑paced environment.

Requirements

High School Diploma required
Minimum of one (1) year of relevant administrative, operational, or support experience
Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines
Experience working with multiple system applications and managing both electronic and physical documentation
Eager to learn and shows initiative with a “can-do attitude”
Strong written, verbal, and interpersonal communication skills
Exceptional computer skills, including proficiency in Microsoft Office applications
Ability to work effectively both independently and as part of a collaborative team
Proven ability to build and maintain effective working relationships across departments

Nice To Haves

bachelor’s degree preferred

Responsibilities

Support producer onboarding and application processing through BMLConnect and legacy systems
Process producer appointments and terminations accurately and timely
Monitor and maintain producer appointment status, including tracking license expirations
Coordinate and process appointment renewals
Support and contribute to the Inactive Agent Project
Monitor Commission Scale reports and assist with identifying discrepancies
Review and monitor error reports, escalating issues as appropriate
Support Distribution and Sales teams by responding to inquiries and resolving issues
Generate metric reporting, including reports, statistics, and data analysis as needed
Perform document scanning, indexing, and record maintenance
Track and reconcile invoices related to producer contracting activities
Monitor shared inboxes to ensure timely responses and routing