Produce/Dept Leader

Kroger

12d

About The Position

Implement company and division policies to achieve maximum sales and profits in the produce department while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Plan, organize, direct, and control produce department activities, and may take charge of store operations within the scope of authority when the store manager is absent. The role includes overseeing produce receiving, storage, pricing, merchandising, ordering, inventory, salad bar operations, employee training and scheduling, customer service, and department cleanliness. The leader may make recommendations concerning personnel decisions and must communicate effectively, manage workloads and conflict, and support customers and community members who may need assistance. The position requires flexibility to work mornings, afternoons, evenings, or nights, as well as weekends and holidays when needed.

Requirements

Willingness to work flexible mornings, afternoons, evenings, or nights as work demands.
Willingness and availability to work weekends and holidays as needed.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Working knowledge of produce preparation and general knowledge of store operations.
Ability to communicate with employees, customers, and supervisors while staying alert to changing priorities and demands and reacting quickly.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Ability to manage people and organize workloads.

Nice To Haves

Produce work experience or similar experience in food preparation.
Past work record reflecting dependability and integrity.

Responsibilities

Develop customer relations through friendly, courteous conduct and implementation of company policies.
Assist with store security and handle customer complaints perceptively.
Make recommendations regarding hiring, firing, disciplining, demoting, transferring, and evaluating produce department personnel.
Indoctrinate and train department employees, including ensuring they can read scales and prices correctly and understand price marking, customer courtesy, and productivity expectations.
Supervise all aspects of salad bar operations.
Discuss practical and efficient working schedules for full- and part-time employees with the store manager.
Maintain a personable, clean, and neat appearance among departmental personnel and ensure they are properly uniformed and identified.
Maintain good communication with all store personnel.
Plan, organize, direct, and control produce department activities; take charge of store operations within the scope of authority when the store manager is absent.
Direct the receiving, storing, pricing, and merchandising of produce products.
Order adequately to maintain appropriate stock, supplies, and department inventory levels.
Maintain and submit required records and reports and use them effectively.
Maintain cleanliness throughout the department, including cases, floors, cooler, and preparation areas, and ensure proper waste disposal.
Keep necessary supplies on hand, including bags and pricing and marking equipment.
Continuously analyze department operations, including space allocation, design, displays, price marking, rotation, inventory, and staffing; make changes or recommendations to the store manager as appropriate.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Be prompt, tactful, calm, courteous, and professional in all interactions.
Perform duties assigned by the store manager and/or supervisor.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.