PRODUCE/DEPT LEADER

The Kroger Co.•Village of Germantown, WI

About The Position

The Produce/Dept Leader implements company and division policies to maximize sales and profits in the produce departments while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls produce department activities and may take charge of store operations in the store manager’s absence, within the scope of authority. The leader oversees produce receiving, storage, pricing, merchandising, ordering, inventory, salad bar operations, housekeeping, employee training, and customer service. The position requires flexibility to work mornings, afternoons, evenings, or nights as needed, and weekends and holidays when required.

Requirements

Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Working knowledge of produce and preparation and general knowledge of store operations.
Ability to communicate with employees, customers, and supervisors and react quickly to changing priorities and demands.
Effective written and oral communication skills.
Ability to make intelligent decisions quickly.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Willingness to work mornings, afternoons, evenings, and nights as work demands, and availability to work weekends and holidays as needed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Produce work experience or similar experience in food preparation.
Past work record reflecting dependability and integrity.

Responsibilities

Develop customer relations through friendly and courteous conduct by produce department personnel and implementation of company policies.
Assist with store security and handle customer complaints.
Make recommendations regarding hiring, firing, disciplining, demoting, transferring, and evaluating produce department personnel.
Indoctrinate department employees and ensure they can read scales and prices correctly.
Train employees in price marking, customer courtesy, and productivity, and ensure they apply the skills learned.
Supervise all aspects of salad bar operations.
Discuss efficient and practical schedules for full- and part-time employees with the store manager.
Maintain a personable, clean, and neat appearance among department employees and ensure they are properly uniformed and identified.
Maintain good communication with store personnel.
Plan, organize, direct, and control produce department activities; may oversee store operations in the store manager’s absence within the scope of authority.
Direct the receiving, storing, pricing, and merchandising of produce products.
Order products and supplies to maintain adequate stock and optimum department inventory levels.
Maintain and submit required records and reports and use them effectively.
Maintain housekeeping throughout the department, including cleaning or defrosting cases according to schedule, cleaning floors, keeping the cooler and preparation area orderly, and disposing of waste and materials properly.
Maintain adequate supplies, including bags and pricing and marking equipment.
Continuously analyze department operations, including space allocation, design, displays, price marking, rotation, inventory, and personnel; make changes or recommendations to the store manager as appropriate.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
Be prompt, tactful, calm, courteous, and professional in interactions.
Manage people and organize workloads effectively.
Perform duties assigned by the store manager and/or supervisor.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.