PRODUCE/DEPT LEADER

The Kroger Co.•Greenwood Village, CO

About The Position

The Produce/Dept Leader implements company and division policies to maximize produce department sales and profits while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls department activities, including staff, produce receiving and storage, pricing, merchandising, ordering, inventory, cleanliness, and customer service. The leader may take charge of store operations in the store manager’s absence, within the scope of their authority.

Requirements

Be willing to work flexible schedules, including mornings, afternoons, evenings, and nights as work demands, and be available to work weekends and holidays as needed.
Understand key components of department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Have working knowledge of produce preparation and general store operations.
Communicate effectively with employees, customers, and supervisors and react quickly to changing priorities and demands.
Have effective written and oral communication skills.
Make intelligent decisions quickly.
Handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Have abilities and skills for effective production, merchandising, and customer service related to merchandise sales.

Nice To Haves

Produce work experience or similar experience in food preparation.
A past work record that reflects dependability and integrity.

Responsibilities

Build customer relations through personal friendliness and courtesy and implementation of company policies.
Assist with store security and handle customer complaints.
Make recommendations concerning hiring, firing, discipline, demotion, transfer, and evaluation of produce department personnel.
Indoctrinate department employees and ensure they can read scales and prices correctly.
Train employees in price marking, customer courtesy, productivity, and effective use of their skills.
Supervise all aspects of salad bar operations.
Discuss efficient working schedules for full-time and part-time employees with the store manager.
Maintain a personable, clean, and neat appearance among department personnel and ensure they are properly uniformed and identified.
Maintain good communication with store personnel.
Plan, organize, direct, and control produce department activities and, within the scope of authority, may take charge of store operations in the store manager’s absence.
Direct the receiving, storing, pricing, and merchandising of produce products.
Order appropriately to maintain adequate stock and supplies and optimum department inventory levels.
Maintain, submit, and effectively use required records and reports.
Maintain cleanliness throughout the department, including cleaning or defrosting cases on schedule, cleaning floors, keeping the cooler and preparation area orderly, and properly disposing of waste and materials.
Keep adequate supplies on hand, including bags and pricing and marking equipment.
Continuously analyze department operations, including space allocation, design, displays, price marking, rotation, inventory, and staffing; make changes or recommendations to the store manager as appropriate.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Be prompt, tactful, calm, courteous, and professional in all interactions.
Manage people and organize workloads effectively.
Perform duties assigned by the store manager and/or supervisor.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.