Produce Department Manager

Hy-Vee•New York City, KS

13d

About The Position

The Produce Department Manager leads and manages all aspects of the produce department, setting standards for freshness, quality, customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager creates a welcoming customer experience and is responsible for developing and supervising department employees, coordinating department goals and schedules, and overseeing the salad bar operation. The role includes managing merchandise, displays, signage, ordering, pricing, promotions, advertising, sales analysis, inventory, bookkeeping, and financial procedures. The manager also maintains proper product storage and temperatures, helps control shrink, troubleshoots department equipment, receives and stores deliveries, and handles customer concerns and product orders. The position reports to the Store Director, Store Manager, and Assistant Managers of GM, Perishables, and Store Operations, and directly supervises Produce Department Employees. A high school diploma or equivalent experience is required. On-the-job training and produce and sanitation courses are required; over one year of related work experience is preferred. The job involves frequent lifting, carrying, pushing, or pulling of objects weighing 100 pounds or more, extended standing and walking, and work in cooler or freezer environments. The work environment includes frequent exposure to temperature extremes and dampness, and possible hazards from moving equipment, electrical equipment, and cleaning chemicals and solvents. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience.
On-the-job training and produce and sanitation courses are required.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied conditions and limited standardization.
Math skills including fractions, decimals, and percentages for pricing, sales analysis, and inventory tasks.
Clear and professional communication skills for written correspondence, interviews, and interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to make informed decisions about product, promotions, and department operations.
Ability to handle confidential employee compensation, sales and profit sheets, inventory reports, and warehouse pricing with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.
Successful completion of a pre-employment drug screen.

Nice To Haves

Over one year of related work experience.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, create a friendly atmosphere, assist customers, and resolve concerns promptly and professionally.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director and establish weekly schedules and daily work plans.
Plan, schedule, and oversee salad bar employees and operations, including inventory.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct department inventory and maintain proper temperatures and storage procedures to preserve freshness and control shrink.
Understand and troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend assigned meetings, seminars, and continuing education.
Answer calls promptly and provide helpful customer service, including taking product orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties and other tasks or special projects as needed.