Department Manager Produce

Albertsons•Nome, AK

About The Position

The Department Manager Produce supervises the day-to-day functions of the produce department to achieve customer service, sales, and profit objectives. The role promotes Albertson’s philosophy of personalized service, handles customer relations and complaints, and ensures produce quality, freshness, quantity, merchandising, and in-stock standards. The manager supervises, motivates, directs, trains, and participates in hiring produce personnel; schedules staffing; monitors associate performance; and recommends personnel actions. The position also oversees inventory, ordering, receiving, shrink and expense control, department records, sanitation, safety, and compliance with company policies and applicable laws and regulations.

Responsibilities

Champion company and division customer service programs and meet or exceed customer service goals.
Handle customer relations positively, resolve complaints effectively, and report appropriate matters to the Store Director.
Supervise day-to-day produce department operations to achieve customer service, sales, and profit objectives.
Supervise, motivate, direct, train, and participate in hiring produce personnel; monitor performance and recommend personnel actions.
Schedule personnel to provide adequate coverage and service while meeting department budget objectives.
Inspect produce sections daily and take corrective action to maintain freshness, quality, and compliance.
Rotate products, remove outdated or spoiled items, and maintain in-stock conditions, sanitation, and safety.
Assist with receiving, cleaning, trimming, cutting, watering, and displaying produce.
Create promotional and seasonal displays and ensure proper merchandising, signage, schematics, and product flow.
Control shrink and expenses; complete and monitor daily logs, purchase reports, sales and labor paperwork, and other required records.
Order, check, receive, and control inventory; conduct periodic inventories and maintain accurate department records.
Maintain and organize the produce work area, cooler, sales floor, equipment, wet boxes, and cases.
Comply with retail labeling laws, federal and state regulations, company policies, and health and food safety standards.
Check competitors’ prices, product variety, and merchandising procedures.
Assist customers with product suggestions and suggestive selling; make intercom announcements and respond appropriately to incoming calls.
Assist with emergency procedures during equipment or computer software malfunctions.
Resolve associate complaints as appropriate and report relevant observations or concerns to the Store Director.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform all job duties safely, accurately, honestly, and with integrity, along with other necessary duties.