Produce Clerk

The Kroger Co. • Elizabethtown, KY

6h

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in meeting department sales and profit goals and monitors quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

The Produce Clerk answers product questions, makes suggestions and recommendations, informs customers about produce specials, and helps customers feel welcome and appreciated. The role prepares produce platters and trays; prepares, packages, labels, stocks, and inventories merchandise; and checks products for quality and freshness. The clerk also monitors cooler and case temperatures, maintains temperature logs, follows safety procedures, inspects equipment, reports issues and discrepancies, and supports customers and associates, including minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Current food handlers permit once employed.

Nice To Haves

• Comparable retail experience.
• A second language, in speaking, reading, and/or writing.

Responsibilities

• Model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
• Promote Corporate Brands to customers and promote trust and respect among associates.
• Create a welcoming environment by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make product suggestions.
• Assist with preparing produce platters and trays.
• Inform customers of produce specials and recommend items to meet their needs.
• Prepare, package, label, and inventory merchandise adequately.
• Inspect products for quality and freshness and take appropriate action when needed.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special advertisements.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud, to store management.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
• Handle customer and business information honestly and with integrity; follow directions and seek help when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed