Produce Clerk - BU

North Coast Co-op•Arcata, CA

4d•Onsite

About The Position

The Produce Clerk is responsible for providing an exceptional shopping experience for all members, customers, and co-workers. This role involves greeting and engaging customers, answering product-related questions, assisting with bagging and carrying items, and maintaining a positive and professional demeanor. The clerk will also be involved in department operations, including stocking shelves, receiving product deliveries, managing inventory, and ensuring the cleanliness and organization of the department and store. Additionally, the position requires adherence to sanitation and safety procedures, knowledge of the natural foods industry, and the ability to operate necessary equipment.

Requirements

Outstanding customer service skills, actively looks for ways to help customers.
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener.
Strong attention to detail, time management, and organizational skills.
Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment.
Ability to understand and adhere to all organizational and department rules, policies, and procedures.
Works well independently but able to work closely and cooperatively with others when needed.
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts.
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner.
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed.
Accept feedback openly without defensiveness.
Accept direction willingly and follow through with delegated tasks.
Willingly accept and adapt to change.
Knowledge of the natural foods industry.
Maintain positive relationships with outside professionals and vendors.
Maintain confidentiality.
Ability to operate all equipment necessary to perform the job.

Nice To Haves

Assist in implementing applicable sustainability initiatives.

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers.
Greet and engage customers throughout the store, ensuring prompt, helpful, attentive, and authentically friendly service.
Maintain awareness of promotions and advertisements to share information with customers and co-workers.
Assist customers to find desired products, answer questions about product quality and uses, and provide information about products, promotions, and educational materials.
Seek opportunities to exceed customer expectations and enhance the customer experience.
Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if needed.
Maintain a calm, friendly, and professional demeanor with all customers and co-workers.
Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed.
Aesthetically merchandise and stock shelves/cases with fresh, high-quality product, following proper stocking, rotation, and facing procedures.
Hang ‘out of stock’ signs whenever a product is empty on the shelf.
Receive product deliveries, ensure order and invoice accuracy, and process invoices and obtain credits as directed by supervisor.
Alert supervisor to close dated/unsatisfactory product and record as spoilage.
Learn to place orders from suppliers and place orders as assigned by supervisor.
Maintain department appearance and cleanliness, including facing, ensuring accurate sales tags, and cleaning shelves, displays, and coolers.
Maintain backstock and work area cleanliness, including sweeping and mopping floors, and properly storing/rotating inventory.
Assist in new employee on-the-job training through job shadowing and new-hire orientation.
Participate in cross-training by training others and learning other positions within the department.
Answer phones, routing calls to appropriate staff and taking messages.
Organize time efficiently, prioritize, maintain focus, and stay productive.
Achieve established goals and expected results for the department.
Assist in keeping the store clean, orderly, and organized, including retrieving carts, clearing debris, spill clean-ups, sweeping/mopping, dusting, wiping tables, facing, parking lot cleaning, emptying trash/recycling, and bathroom cleaning/restocking.
Become familiar with products carried throughout all departments and their locations.
Follow all cash handling policies and procedures; maintain a working knowledge of all register functions and procedures.
Develop knowledge of the Co-op’s membership structure and be able to explain membership benefits.
Regularly check mailbox and/or email for important company communications and review posted memos.
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings.
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned.
Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations.
Use personal protective equipment (PPE) as required; understand and ensure safe use of equipment, safe lifting procedures, and proper ergonomics.
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code.