Produce Clerk - BU

North Coast Co op Careers•Arcata, CA

3d•Onsite

About The Position

The Produce Clerk is responsible for providing an exceptional shopping experience for members, customers, and co-workers by creating a friendly and welcoming environment. This role involves actively engaging with customers, maintaining product displays, stocking shelves, receiving deliveries, and ensuring the department's cleanliness and organization. The Produce Clerk also plays a role in training new employees, assisting in other departments as needed, and upholding sanitation and safety standards.

Requirements

Outstanding customer service skills, actively looks for ways to help customers.
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener.
Strong attention to detail, time management, and organizational skills.
Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment.
Ability to understand and adhere to all organizational and department rules, policies, and procedures.
Works well independently but able to work closely and cooperatively with others when needed.
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives.
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner.
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed.
Accept feedback openly without defensiveness.
Accept direction willingly and follow through with delegated tasks.
Willingly accept and adapt to change.
Knowledge of the natural foods industry.
Maintain positive relationships with outside professionals and vendors.
Maintain confidentiality.
Ability to operate all equipment necessary to perform the job.
Stand and walk for extended periods of time.
Bend and stoop to grasp objects and climb ladders.
Bend and twist neck and waist, reach above and below shoulders and squat.
Bend and lift loads, up to 50 pounds frequently, not to exceed 75 pounds.
Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
Work in moderate and loud noise environments.
Occasional job-related travel within Arcata and Eureka.
Reliable dependable performance and punctuality.
Regular and prompt attendance is essential.
Employees are expected to report for work on time, appropriately uniformed and to accurately report all time worked using the timeclock and break sheet procedures.

Nice To Haves

Familiarity with the Co-op's membership structure and ability to explain benefits.

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers.
Greet and engage customers throughout the store, ensuring prompt, helpful, attentive, and authentically friendly service.
Maintain awareness of promotions and advertisements to share information with customers and co-workers.
Assist customers to find desired product, answer questions about product quality and uses, and provide information about products, promotions, and educational materials.
Seek opportunities to exceed customer expectations and enhance the customer experience.
Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if needed.
Maintain a calm, friendly, and professional demeanor with all customers and co-workers.
Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed.
Follow proper stocking, rotation, and facing procedures to aesthetically merchandise and stock shelves/cases with fresh, high-quality product.
Hang ‘out of stock’ signs whenever a product is empty on the shelf.
Receive product deliveries, ensure order and invoice accuracy, and process invoices and obtain credits as directed by supervisor.
Alert supervisor to close dated/unsatisfactory product and record as spoilage.
Learn to place orders from suppliers and place orders as assigned by supervisor.
Maintain department appearance and cleanliness, including regularly facing, ensuring sales tags are properly displayed, accurate, and in good condition.
Clean shelves, displays, and coolers, and request new tags if needed.
Maintain backstock and work area cleanliness, including sweeping and mopping floors regularly and properly storing/rotating inventory.
Assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes.
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department.
Answer phones, routing calls to appropriate staff and taking messages as needed.
Organize time efficiently, prioritize, maintain focus, and stay productive.
Achieve established goals and expected results for the department.
Assist in keeping the store clean, orderly, and organized, including retrieving carts and baskets, keeping floors, sidewalks, and parking lot clear of debris, glass/spill clean-ups, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling, and bathroom cleaning/restocking.
Become familiar with the products carried throughout all departments and their locations.
Follow all cash handling policies and procedures and maintain a working knowledge of all register functions and procedures.
Develop knowledge of the Co-op’s membership structure and be able to explain membership benefits.
Regularly check mailbox and/or email for important company communications and review posted memos.
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested.
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned.
Maintain a safe work environment according to all department procedures, Safety Manual, federal and state regulations.
Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures, and proper ergonomics.
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code.