Produce Clerk

The Kroger Co.•Phoenix, AZ

21h

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The clerk assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The role supports the Customer 1st strategy and encourages excellent service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with produce questions and recommendations, preparing and labeling merchandise, inspecting products for quality and freshness, and stocking and inventorying the department. The Produce Clerk also helps maintain cooler and case temperatures, follows safety procedures, and reports discrepancies, maintenance needs, accidents, safety risks, and illegal activity to management. The clerk must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products to answer questions and make suggestions.
Assist with preparing produce platters and trays.
Inform customers of produce specials.
Recommend items to customers to help them get the products they want and need.
Prepare, package, label, and inventory merchandise adequately.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.