Produce Clerk

Kroger•Hazel Park, MI

About The Position

The Produce Clerk provides exceptional customer service and helps maintain a safe, clean, and welcoming department. The role supports the department manager in achieving sales and profit goals, monitors quality standards, and encourages associates to deliver excellent service. The Produce Clerk prepares and packages merchandise, maintains product quality and inventory, assists customers with product questions and recommendations, and follows food safety and workplace safety procedures. The position requires cooperative work in a fast-paced environment and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Comparable retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Help customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Assist with preparing produce platters and trays.
Inform customers about produce specials and recommend items to meet their needs.
Prepare, package, label, and inventory merchandise.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Ensure proper temperatures are maintained in cases and coolers and keep temperature logs.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity—including robbery, theft, or fraud—to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.